Parts Sales Executive | Ford Paarden Eiland at Motus Holdings Limited

Position Overview    

• Reporting to the Parts Manager, the person in this position will be responsible for achievement of sales targets and ensuring customer satisfaction and service delivery, maintaining and increasing our customer base by visiting distributors, fleet owners, trade outlets and shops, selling parts and accessories.

Specific Role Responsibilities    
Key Duties and Responsibilities:

• Ensure that parts sales budget is achieved through managing and growing a portfolio of customers to increase revenue and parts spend.
• Maintain and increase market share within area of responsibility.
• Retain existing customers by ensuring customer satisfaction.
• Adhere to Company Discount Policy.
• Ensure that all documentation is completed in time in a clear and accurate manner
• Ensure that all part exchange replacements and reconditioned items schemes are operated according to company policy in this regard.
• Ensure regular and helpful contact with all customers. Keep accurate schedule of regular customer visits.
• Communicate market opportunities to management and other departments.
• Ensure all customer queries are dealt with efficiently and effectively. Ensure all customer issues are reported and resolved.
• Ensure all customers are introduced to new policies and promotions.
• Ensure regular and helpful contact with all customers and dealership staff.
• Ensure all returned parts are properly documented and recorded.
• Maintain regular communication with Parts Manager.
• Attend to all meetings and training courses when required.
• Cooperate with all staff to further the interests of the dealership.

Qualifications and Experience    
Knowledge, Skills and Qualification Requirements:

• Parts sales/tele sales experience is in the motor industry is essential. Preference will be given to a candidate with sales experience and customer relationship management. Relevant Ford experience is an advantage.
• Matric/ equivalent NQF4 qualification.
• A valid drivers license and the ability to competently and legitimately drive.
• Fully computer literate/ proficient in MS Office applications (Word and Excel).
• Knowledge of Automate will be an advantage.
• Must have excellent verbal communication skills.
• Customer and Team Orientation
• High product knowledge as well as offering product solutions to customers.
• Ability to follow up on all active prospects and update customer data base regularly.

Skills and Personal Attributes    
Skills & Attributes:

• Parts Sales skills
• Excellent verbal communication skills
• Planning and organising
• Time management
• Customer and Team Orientation
• High levels of product knowledge as well as matching product solutions for customers
• Ability to follow up on all active prospects and update customer data base regularly.