Ops Specialist: Learning and Development - Sandton at BCX

Core Description

• The learning and development coordinator will have responsibility for the coordination and administration of a range of learning and development activities and projects as directed by the learning and development manager as well as ensuring the development and maintenance of robust learning and development systems and processes by providing administration support to the implementation of learning solutions that will enhance the learning experience and foster a continuous learning culture among BCX employees.

Key Deliverables / Primary Functions

• Capture and maintain Learning and Development dashboards, metrics and KPI’s for tracking and actioning purposes.
• Prepare and maintain accurate records and processes for all learning and development activities and processes including recording and monitoring attendance, ensuring that staff required to attend specific workshops are easily identified and follow ups are made.
• Work closely with the learning and development manager to maintain and communicate administrative procedures for the booking of both in-house and external training courses.
• Advise staff on training policies and procedures including resolving or supporting the resolution of problems related to the operation of the learning and organisation development area.
• Manage the annual mandatory training calendar ensuring full completion within targeted timescales and provide timely and accurate updates to HRIS team.
• Develop and maintain productive working relationships with external providers of learning solutions.
• Monitor and evaluate learning and organisation development activities, producing accurate and up-to-date data analysis.
• Assist with periodic reporting as requested such as training activity records,
• Manage L&D mailbox and follow up with employees to ensure they have the necessary information
• Maintain content on the SharePoint sites and LMS.
• Coordinate the delivery of a range of projects and regular events, e.g., Induction and serve as point of contact for participants before, during, and after the event
• Raise purchase requisition orders and track the payment on behalf of the People Services team.

Core Functional Skills & Knowledge

• Microsoft Office
• Impactful Communication
• Analytical Skills
• Technical Report writing

Core Behavioural Competencies

• Job Match
• Analysing
• Delivering Results & Meeting customer expectations
• Planning & Organising
• Presenting and Communicating information
• Working with people

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• NQF 6: A minimum of 3 years relevant experience in an administration or coordination role.
• If NQF 4:: A minimum of 5 years’ relevant experience in an administration or coordination role.