Ops Manager: Compliance Risk at The South African Revenue Service (SARS)

About the Position

• An exciting opportunity is available for a proactive, forward thinking, self-motivated, dynamic, innovative, solutions focussed and outward mind-set Operational Manager, of unquestionable integrity, to work within the Civil Case Selection Compliance Analysis Unit, within the Enterprise Data Management Division.
• The successful applicant will be responsible for the management of operations and a diverse team of skilled and semi-skilled team members, within the Civil Case Selection process.

Job Purpose

• To plan, manage and monitor the implementation of area specific activities and end-to-end processes, by managing internal operations and resources within the compliance risk business unit to ensure alignment between other Compliance Risk stakeholders enabling cross team coordination, to deliver on approved operational plans and to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Accounting, Auditing, Taxation, investigations, AND 5-7 years' experience in a similar environment, of which 1 year ideally at supervisory level                      
• Senior Certificate (NQF 4) AND 10 years related experience in Accounting, Auditing, Taxation, investigations , of which 1 year ideally at supervisory level. 

Job Outputs:

Process

• Utilise allocated resources to ensure effective and efficient performance and achievement of results.
• Interact with Business Area Manager within Compliance Risk on a regular basis to ensure optimal coordination of efforts.
• Enable team members to perform optimally in line with Audit requirements.
• Interact with Audit Ops Managers to ensure effective transfer of knowledge between teams on a case-by-case basis and deliver a high-quality product.
• Manage team activities to ensure achievement of production targets within the identified quality and turnaround time and standards.
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Ensure the development, alignment, and implementation of end-to-end processes within area of accountability for continued process improvement.
• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs, and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles to attain set goals and objectives for area of accountability.
• Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements because of the change.
• Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.

Governance

• Implement and use governance & compliance procedures & processes effectively to identify and manage risks and expose previously unknown liabilities.
• Understand and implement governance control processes and role segregation requirements in area of accountability.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
   

People

• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
• Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.
   

Finance

• Ensure team's adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources & escalate associated risk.
•  Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.

Client

• Build and maintain relationships with clients and internal and external stakeholders that promote cross functional process delivery solutions.
• Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.
• Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.

Behavioural competencies

• Fairness and Transparency
• Accountability
• Adaptability
• Conceptual thinking
• Championing the Mandate
• Influencing Others
• Mobilising Teams
• Driving for Excellence
• Leveraging Diversity
• Accurate Understanding
•  Developing Others
• Fairness
• Honesty and Integrity
• Organisational Awareness
• Respect

Technical competencies

• Business Knowledge
• Data Collection and Analysis
• Efficiency improvement
• Events, Meeting or Task Coordination
• Reporting
• Decisiveness
• Business Acumen
• Planning and Organising
• SARS Systems Products
• Financial Accounting knowledge
• Problem Analysis and Judgement
• Functional Policies and Procedures
• Effective Business Communication
• Tax legislation and application Knowledge
• Risk awareness
• Risk Knowledge