Operations Support at PricewaterhouseCoopers (PwC)

At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Conduct self in a professional manner and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Learn about business needs are changing and consider the impact on services provided.
• Take action to stay current with new and evolving technology.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Anticipate the needs of others and take appropriate action.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm's code of ethics and business conduct.

Purpose of Job

• The Operations Associate will be responsible for query handling, data processing, data validation and data capturing across our applications in support of our end to end Digital BOS process.

Role Description

Responsibilities

Data Processing

• Confirm completeness of  data received when processing transactions
• Interrogate data against a set of business rules and identify any issues
• Liaise with engagement teams to make the necessary corrections to identified errors or inconsistencies

Complete and document the outcome of manual controls as required for xAfrica Operations.  these may include (but are not limited to):

• Validate Risk and Independence adherence
• Validate adherence to engagement setup Business Rules
• Validate role specific access on transactions
• Validate requirements for inter territory billing
• Validate requirements for multiple debtors and other complex engagement setups.
• Validate Line of Service specific requirements ( e.g. existence a working paper file) 

Africa xBos Systems 

• Understand the end to end process and identify any inconsistencies 
• Escalate system errors and exceptions to management as soon as they occur
• Assist in performing User-Acceptance-Testing (UAT) of new and existing services and systems

Compliance

Ensure adherence to the following in processing own transactions:

• Risk, Independence and Client Data regulations
• Compliance to company and regulatory requirements
• Service Level Agreements.

System Access

• Easy Engage
• ServiceNow
• Oracle Cloud
• Salesforce
• CES
• Acceptance and Continuance 

Key Competencies and Attributes

Knowledge, skills and abilities

• Attention to detail
• Adaptability
• Stress Tolerance
• Critical Thinking and Problem Solving Skills
• Written communication skills and ability to interact firmly yet supportive and personal when communicating on short message platforms.
• Verbal communication with digital operations support lead and manager
• Ability to work in a team and support other team members

Qualification & Experience 

Requirements 

• Matric Certificate
• Reliable, with high integrity and strong work ethic.
• Ability to keep a positive attitude in a highly pressured and fast-paced environment.
• Ability to manage and process high volumes of data accurately.
• Excellent time management and multitasking abilities.
• Proficiency in data capturing and office management software (Google Suite)
• Verbal and written communication skills

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Job Posting End Date

March 31, 2023