Operations Manager: Cash Devices at Capitec Bank

Purpose Statement

• To actively drive quality, availability, and performances of systems within the Client Service Channels environment
• To continuously review and forecast system operational requirements to drive stability and performance of systems to ensure good client service
• To set standards and to provide direction to a team of IT specialists within the Client Service Channels environment (Cash Devices) to ensure strategic and technical business deliverables are achieved through the implementation of best practice system monitoring, automation, and alerting
• To ensure maintenance requests related to the Client Service Channels environment are prioritised and actioned accordingly
• To drive the resolution of system risks and high priority incidents with the delivery teams to mitigate risk

Key Duties and Responsibilities

• Adherence and Implementation of Monitoring Standards
• Administer and monitor systems and services performance including that of underlying infrastructure and Databases
• Prepare reports and ensure optimal performance and maintain records of service level agreements
• Design, implement and test to ensure efficient maintenance and compliance of all disaster recovery plans
• Schedule regular performance and load tests and provide training to upgrade product quality and standardize all artifacts
• Perform root cause analysis to ensure resolution of technical issues; work with technical staff to implement required changes with the aim of preventing recurrence of known issues
• Manage certificate renewal with vendors
• Understand data fault tolerance; Plan backups, maintain processes for recovery of data in case of emergency
• Implement processes and policies for system upgrades and patching; be aware of changes to underlying systems that can affect branch operations
• Through various proactive self-initiated projects, apply principles of continuous improvement
• Assist technical staff to check and ensure the resolution of all issues to achieve all objectives
• Determine availability of systems and it network application process
• Design and maintain all IT processes according to operation policies through standardization of methods
• Maintain and prepare all paperwork for various activities and provide performance backup to retrieve data in case of emergency
• Administer and provide an upgrade to systems and escalate issues
• Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery
• Analyse all continuous upgrade processes through various proactive self-initiated projects to ensure efficiency
• Liaise with other teams for integration
• Sign-off pre-production releases for deployment to Production after reviewing relevant test plans and test results
• Forecast system and infrastructure requirements based on usage trends
• Ensure alignment of the product line with Capitec principles and standards - The operations manager should stay aligned with the bigger picture (eg: various Proof of concepts happening in bank and architectural principles)

Experience
Min:

• At least 10 years’ experience within the systems development environment
• At least 5 years’ experience in department /  people management
• Basic project management experience

Ideal:

• AWS Cloud experience is advantageous
• Understanding the Amazon product suite and practical implementation experience.
• Exposure to full stack development - C# preferred

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant degree in Information Technology
• Qualifications (Ideal or Preferred)
• A relevant qualification in Management or Similar

Knowledge
Min:
Must have detailed knowledge of:

• IT systems development processes
• Application development
• System architecture (technical design and implementation processes)
• Banking systems
• Business analysis and design
• Standards and governance
• Agile development life cycle
• Monitoring tools, processes, and applications thereof
• Testing practices

Ideal:

• Experience as Systems Operational Manager

Solid understanding of:

• Capitec Bank’s systems environment
• Capitec Bank business model
• Best practices for Quality Assurance (QA)
• Object Orientated Development environment (i.e. Java, Spring Framework JBoss)

Skills

• Communications Skills
• Influencing Skills
• Problem solving skills
• Interpersonal & Relationship management Skills
• Strategic Thinking Skills
• Negotiation skills
• Facilitation Skills
• Presentation Skills
• Analytical Skills
• Commercial Thinking Skills
• Planning, organising and coordination skills
• Attention to Detail
• Leadership Skills

Conditions of Employment

• Clear criminal and credit record
• A valid driver's license and own vehicle is required