Operations Lead (KC Vulcania) at DHL Supply Chain

Key Accountabilities:

• Management of the scheduling of the transport shipments (priority list), ensuring customer
• requirements are met and service levels are met and / or exceeded.
• Management of staff, ensuring customer requirements are met and / or exceeded
• Create a culture of continuous improvement
• Budget / Cost Management
• Compliance with Company and local statutory obligations regarding working time legislation, operator licensing, H&S and quality.
• Ensure effective communication processes are established and maintained for externally and internally.
• Honesty - pride in his job and an eye for detail
• Consistently achieve established KPI's for productivity and accuracy
• Maintain constant contact with the Planner / CSO and all Drivers
• Have the ability to make decisions in line with Customer expectations (DHL / Transporters), directly contracted to the Customer or third party.
• Team building and development through succession planning.
• To work within operating areas as determined by Management and the needs of the Business.
• To comply with and communicate statutory and Company Policies and Procedures.
• Liaise with the Warehouse to ensure the smooth workflow in order to minimize delays.
• Monitoring stock counts i.e. Planning, Preparation and Physical counting of stock.
• To manage HR issues - Industrial Relations.
• Build Team morale.
• Delivery of a safe, secure, clean and fair work environment.
• Maximize accuracy, productivity and space utilization.
• Compile, manage and submit relevant reports and statistics to Management on a daily, weekly and monthly basis.
• Report any breaches of Health & Safety regulations and incidents / accidents
• To lead investigations of all incidents and non-compliances and conduct root cause analysis and reports thereof as required. Ensure corrective actions are identified, communicated and timeously implemented.
• Provide a high quality customer service to clients by means of reports.
• Deliver team member performance reviews and development.
• Work in collaboration with other DHL sites to maximize efficiencies and best practices.
• Take ownership to deal effectively with queries, requests and complaints.
• Translate, analyze and deliver customer needs through effective operations.
• Ensure daily and weekly workload planning and volume forecasting routines are accomplished.
• Effective Leadership and Management of the Operational and Administrative teams.
• Give support, share knowledge and share skills to other team members.
• Ensure that product safety, quality and integrity is not compromised.
• Oversee and manage all warehouse processes, procedures, controls and systems, i.e PRIDE, WMOS, TOMS & OMS.
• Report any persons behaviour that may impact on the safety, quality or integrity of the stored product.

Qualifications And Experience:

• Matric (Grade 12)  – Essential
• Logistics / Warehouse Management / Supply Chain Management Diploma {Desirable}
• 3 - 5 years Management experience in a Warehousing / Logistics / Transport environment