Operations Consultant at Telesure Investment Holdings (TIH)

JOB PURPOSE

• Provide administrative, analysis and project support to relevant distribution channel whilst effectively building and maintaining relationships with internal and external stakeholders. Ensure effective processes and risk mitigation.

RESPONSIBILITIES

Risk Management & Analysis

• Gather, monitor and analyze risk data and recommend further investigation. Involves using established risk management models, systems and protocols and working under direction. Continuously review risk management and processes to ensure quality for business.

Client & Customer Management

• Help senior colleagues manage client and customer relationships by using relevant sales or client systems. Responsible for the vetting of all new brokers applications in terms of contractual and compliance regulations. Vet all New Private Facilities and Facilitating all processes regarding Private Facilities. Manage New Business and processes and ensure that risks are eliminated including dealing with binder holders and outsourced partners. Call clients with regards to distressed policies. Build and maintain a Risk Management and monitoring process of new and existing Brokers. Assist in broker debt management.

Stakeholder Engagement

• Effectively build and maintain relationships with both internal and external stakeholders and partners. Ensure effective service delivery to meet stakeholders needs within specified SLA’s. Assist with the retention's processes and work with the Retention's Team. Ad hoc project support within channel (marketing, events etc.).

Administration

• Produce update and provide best practice support on MS documents, databases and other departmental systems to support the work of more senior colleagues. Tasks could include purchasing materials, entering budgetary information, time and expense recording and similar.
• Assist in setting up and maintaining administration processes. Effectively manage the channels complaints processes. Process invoices and pay weekly Broker commissions.

Document and Data Management

• Responsible for populating standard contracts, letter and communication to external partners and clients. Maintain and store a centralized archive of all distribution related data, applications, communication, decisions, and documentation. Management of new applications, marketing material and recording of printing ratios. Populate weekly Dash board for the channel.

Scan and file Broker contracts.

• Assist with compiling presentations. Data Collection & Analysis Collate and analyzing information for management and reporting.

Work Scheduling and Allocation

• Organize own work schedule in order to get the job done. Supervise junior administrators and assign work to others in order to speed up office workflow and ensure high-priority tasks get done.

Operational Compliance

• Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

• Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

SKILLS

Verbal and Written Communication

• Use clear and effective verbal communications skills with guidance to express ideas, request actions and formulate plans or policies.

Planning and Organizing Plan

• Organize, prioritize and oversee activities to efficiently meet business objectives. Excellent time management skills.

Review and Reporting

• Review and create relevant, lucid and effective reports.

Data Collection and Analysis

• Analyze data trends for use in reports to help guide decision making.

Attention to Detail

• Apply concepts of knowledge / skill when having to be attentive to details.

Policy and Procedures

• Monitor, interpret and understand policies and procedures, while making sure they match organizational objectives.

Data Management

• Organize, protect and process data to fulfill business objectives.

Action Planning

• Develop appropriate plans or perform necessary actions based on recommendations and requirements.

Computer Skills

• Support business processes by understanding and effectively using standard office equipment and standard software packages. Intermediate excel and computer literacy.

Requirements

EDUCATION

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential)
• Excel certificate (Essential
• Diploma or Degree (Advantageous)

EXPERIENCE

General Experience

• 3 or more years operational admin and data analysis, within a financial services environment (Essential)
• Experience with 3rd party Brokers (Essential)
• Experience in the long-term insurance industry (Advantageous)