Operations Analyst - Thekweni at RCL Foods

• The Operations analyst is a key member of the operations team providing in-depth analysis of information from multiple data sources to provide data driven business insights leading to improved business results. This person will work closely with the National Transport Manager and the Regional operations team to ensure integrity of the data systems. This position requires strong computer skills, attention to detail, positive professional attitude, and ability to work in a team environment.

Minimum Requirements    

• Matric
• Bachelor’s Degree in areas such as business administration, logistics, management information systems (MIS) and accounting from an accredited college or university
• Courses in global logistics, business logistics, transportation systems and supply management would be advantageous.
• A friendly professional demeanor and ability to excel in a team oriented environment Innovative and adaptable with an interest in finding ‘better ways to do things”.
• Ability to prioritize multiple projects, to work independently and as part of a team.
• Comfortable working in environment with little structure and sometimes conflicting priorities

Duties & Responsibilities    
Data Analysis and Reporting

• Provide business owners with information, insights, and processes for better decisions and better results.
• Collaborate with cross-functional stakeholders to translate business problems into information that drives better decision-making.
• Respond to ad hoc reporting requests from internal customers, providing them with the insights they need to address their business problems.
• Prepare technical dashboards by collecting, analysing, and summarising information and trends
• Build reports and dashboards based on user requests and business needs.
• Work towards automating reoccurring reports where indicated and whenever possible.
• Develop key performance indicators (KPI) and manage KPI reports and dashboards in support of strategic initiatives and goals.
• Responsible for maintaining, tracking and analyzing data generated.
• Responsible for cost analysis of logistics budget reports.
• Gathers and interprets relevant data (costs, trends) using qlikview and SAP BW reporting systems.
• Investigates problems, finds root causes, and develops solutions by analyzing data or information to identify the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Develops periodic performance reports and distributes them to stakeholders.
• Monitors contract compliance of carriers (eg CDS) and other logistics service providers (eg. Tyres 2000) and engages Depot and Fleet Management to address and resolve inefficiencies.
• Provides analytical support for projects, new business opportunities, and proposals.
• Preparation and issuing reports, including detailed reviews and analysis and address any areas of concern.
• Providing reports to the Executive on a periodic basis.

Continuous Improvement

• Responsible for identifying logistics areas for process improvement and cost savings to ensure expectations are met.
• Collaborate with associates to improve efficiency, productivity and processes.
• Lead the analysis and provide statistical information on the tracking of product shipments, returns, and inventory.
• Identify the needs and opportunity areas within Transport and make recommendations for improvement.
• Evaluate existing capabilities and establish new systems and processes for the tracking, measurement, reporting, and analysis of all fleet.
• Lead, manage and facilitate improvement projects across the business nationally.
• Standardise processes and systems across the Transport department in a cost effective manner.
• Write or revise standard operating procedures for logistics processes inconjunction with the Procedures Controller.
• Monitor industry standards, trends, or practices to identify developments in logistics planning or execution.
• Build and maintain relationships with stakeholders on continuous improvement measures.
• Identify training, coaching and mentoring opportunities where possible to order to for the team to achieve performance targets
• Support the site leadership teams to create an environment engaged in continuous improvement.

Customer Service

• Respond to customer queries regarding information relating to the Operations activities.
• Engage with Fleet Management, Operations team, Planning and Finance to improve efficiency and reduce cost to serve in order to provide cost effective customer service.
• Act as global go-to person for all Operations data quality related questions.

Effective Teamwork and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Manage colleagues and employees’ expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.

Closing Date    
2023/06/25