OMF Product Owner Collections Life Cycle - Pinelands at Old Mutual South Africa

Job Description

• If you're looking for a company that offers great culture, leadership, learning opportunities, challenges, rewards and recognition, then look no further than Old Mutual.

Who are We?

• Old Mutual is a premium African financial services organization that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 17 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
• Old Mutual Finance was established in 2008 to provide unsecured lending products and services to the SA market. The business started with a staff compliment of 34 and has since grown to over 3000 staff with more than 300 branches nationally. Within our branches we offer insurance, transactional banking and lending products as well as servicing.

Why Join Old Mutual?

• Enabling our people to be their exceptional best is at the core of what we do. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
• We will provide you with a holistic experience to realize and unleash your potential.
• What we Offer:
• In partnership with you, we promise to challenge and help you grow in your career through a personalized development plan. We strive to create and expose our people to diverse learning opportunities through formal and informal learning. Most importantly you work in diverse teams made up of enthusiastic people who strive for excellence.

The Opportunity:

• Old Mutual Finance is currently seeking to hire a Product Owner in the product team to build and enhance products to fulfill the business strategy.

Reporting to the Senior Product Owner the Product Owner: Collections is primarily an execution driven role with the following accountabilities, responsibilities, and co-responsibilities:

•  Drive and ensure effective execution of the Collections products (including Payments e.g. Authenticated collections , EFT ) strategy across Lending products for related payments and services 
•  Have a solid understanding of the key Collections trends and industry best practice to ensure that the business can optimize and digitize its Collections methodologies in the most efficient and cost- effective manner
•  Ensure that all defined Collections KPI’s are met 
•  Align the Collections capability in the business to the principles of simplicity and convenience from a customer experience perspective
•  Create a functional product roadmap aligned to business strategy with sound and demonstrable commercial rationale. 
•  Work closely with your development team in an Agile software development environment, to drive the product backlog and prioritisation thereof
•  Ensure operational effectiveness and stability for OMF Products by scrutinising all processes, suggesting changes and if approved executing on the changes to the processes
•  Work closely with the OMF Head of Product, Product Managers and Senior Product Owners to give input into key strategies 
•  Gather information, provide input to business cases and prioritise the projects and enhancements in the Collections environment; in close conjunction with key stakeholder in the business and / or the development team that will implement these changes
•  Manage all requests for change from the business within the Collections environment end to end and align these to current enhancements and projects where possible after critical assessment. 
•  Help business clearly articulate their business requirements to ensure that the correct solution is always developed
•  Projects and enhancements should be business cased with respect to key Collections metrics where possible based on data, and where data is unavailable creative means should be found to demonstrate the reasonability of assumptions.
•  Develop artefacts to drive all your work, including user stories, requirements documents, use cases, personas, white papers, demos and presentations.
•  Ensure that all changes adhere to the Group Product policy and ensure that all changes follow the governance structures in place
•  Give input to the mandatory artefacts of the Product policy as co-ordinated by the Project and Programme managers
•  Represent OMF Products in all the project/change workstreams and provide relevant input to key deliverables from the applicable workstream e.g., training material, communication, etc
• Stakeholder relationships are key and should be carefully built and maintained since operational delivery will be dependent on these stakeholders.