OMF Collections and ECM Strategy Analyst at Old Mutual South Africa

Job Description

• The role of Collections and ECM Strategy is to oversee the development of collection strategy and takes full accountability to ensure a consistent increase in the overall collections book, strategic campaign planning and optimisation of new and existing models, data sets and stakeholder relationships both internal and external
• Understand business needs and objectives
• Management of weekly performance reports and presentations
• Recommend and implement appropriate champion/challenger strategies to continually “test and learn” to improve portfolio profitability.
• Provide Daily and monthly analytic support for Collections in collaboration with Data and Analytics function
• Monitor and Deploy analytic models where relevant for the Collections environment to enhance performance
• Contribute positively toward effective monthly collections percentage by providing up-to-date analysis and reporting as well as providing strategic guidance to ensure consistent increase in the overall collections book
• Produce daily productivity analysis
• Ensure efficiency of resources by providing a strategic campaign plan to optimize the effective use of all current tools i.e., WhatsApp, Dialler, SMS etc.
• Self Service campaigns and Communications Strategies – implement and manage in collaboration with other business stakeholders
• Omni Channel - Investigate and promote the use of Omni Channel solution

Coach and mentor Junior Analysts

• Minimum Qualifications / Experience (Required for the Job)

Relevant Bachelors Degree

• Bcom including Maths, Stats or Finance, Economics major with Econometrix, Actuarial Science, Bsc Engineering (these are preferred)
• Experience min 5 years in the Credit Risk environment especially within the Financial Services Industry