Officer, Customer Due Diligence at Standard Bank Group

JOB DESCRIPTION

•  To investigate potential high risk customers in terms of the Group Minimum Standards for customer acceptance. A detailed analysis and investigation is required to be performed by confirming customer details and searching various public websites for information regarding and/or relating to these customers. A recommendation is to be made to senior management regarding the customer’s risk status and an annual review to be performed if relationship is to be continued.

QUALIFICATIONS
Competencies required
Qualifications

• A diploma or degree in banking or Compliance would be an advantage
•  Understanding of the branch network and interface between frontline service, responsive sales and support functions
•  Working knowledge of transaction processes relevant to products and services offered to customers
•  A working knowledge of the bank’s operating systems and controls

Knowledge

•  Minimum Matric; a diploma or degree in banking or Compliance would be an advantage
•  Understanding of the branch network and interface between frontline service, responsive sales and support functions
•  Working knowledge of transaction processes relevant to products and services offered to customers
•  A working knowledge of the bank’s operating systems and controls
•  Computer literate (MS Office).

Experience

•  Minimum 3 years banking experience is required
•  Working knowledge of branch systems and procedures

ADDITIONAL INFORMATION
Behavioral Competencies:

• Articulating Information
• Conveying Self-Confidence
• Convincing People
• Developing Expertise
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Exploring Possibilities
• Generating Ideas
• Interacting with People
• Providing Insights
• Team Working

Technical Competencies:

• Evaluating Risk Management Effectiveness
• Promote Good Governance, Risk & Control
• Risk Awareness
• Risk Identification
• Risk Reporting
• Risk Response Strategy
• Risk/ Reward Thinking