Document Centre Administrator at RMB - Rand Merchant Bank

Job Description
Hello Future Document Centre Administrator,

Purpose:

• To provide a centralized account management function for Corporate Clients, encompassing validation of documentation whilst ensuring Corporate Bank compliance with banking regulations, rules and codes

Are You Someone Who Can:

• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity.
• Identify and escalates potential risks that may lead to increased costs.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work.
• Drive sales across product and campaign initiatives to exceed set targets.
• Adhere to Organisational values and service standards and interact with and communicate with customers accordingly.
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements.
• Meet set turnaround times while ensuring own availability, reliability and accuracy.
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability.
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service.
• Establish relationships with relevant individuals and departments to deliver on work expectations Adhere to relevant service level agreements to build trust in the relationship.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Identify and escalate risk as normal part of work Investigate new ways to optimise processes.
• Flag opportunities to migrate to platform and supports the use of technology in process and system improvements.
• Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
• Provide timeous reports on operations, performance and audit findings.
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.
• Seek out regular performance feedback and put actions in place to improve and enhance performance.
• Identify activities to address own development gaps.
• Create own personal development plan and review plan with team leader or manager.
• Understand which competencies and skills are required to be mastered to ensure personal development and performance.
• Keep abreast of learning opportunities, changing products and trends.
• Contribute to teamwork and inclusivity by working together to achieve team goals.
• Value individual contributions and respects diversity in the team Share information and knowledge that benefits the team.

You Will Be An Ideal Candidate If You:

• have a relevant Degree
• have 2 to 3 years of banking experience

You Will Have Access To:

• Opportunities to network and collaborate
• Challenging Work
• Opportunities to innovate