Negotiator: Elite Motor Claims at Old Mutual South Africa

Job Description

Provide quality claims negotiating outcomes for the Claims function through effective and efficient claims negotiations and finalisation of claims

• End-to-end negotiation and settlement of personal claims
• Process personal claims - Cost-control – Efficiency -Productivity
• Customer Service
• Register personal claims in adherence with SLA.
• Arrange assessment in adherence with SLA.
• Review merit of claim.
• Complete Risk assessment/checklist and additional support request analysis.
• Clarify and amend information where required
• Appoint the support service required.
• Review Support Function Report.
• Calculate and Analyse technical computations.
• Capture decision in system.
• Diarise Awaiting Info Documentation.
• Prepare Rejection Letter, where required.
• Perform Write-Off Procedures, where required.
• Authorise repair by Service Provider, if applicable.
• Authorise replacement, if applicable.
• Prepare Payment with communication details.
• Await additional information on multiple payments, if required.
• Continuously improve claims service, manage claims spend and contain the increase in average cost of claims.
• Reduce/ maintain Personal Claims service effectively.
• Reduce/ maintain turnaround time of Personal Claims.
• Ensure effective implementation and compliance of claims/ operational systems or procedures.
• Ensure diary is maintained.
• Ensure estimates are raised accurately and timeously in accordance with best practice as and when new claims and new documents are actioned, as well as when claims are worked on.

Quality people practices

• Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
• Be aware of capacity building initiatives (i.e., development programmes, training, mentorship, coaching etc.)
• Align own behaviour with the organisation culture and values
• Achieve own performance objectives
• Actively participate in own professional development and career path.

Cost and risk reduction

• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.

Quality service delivery

• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to the relevant party
• Proactively suggest improvements in customer service and relations where applicable.

Continuous improvement to ensure good quality

• Adhere to specified standards, policies, practices, and procedures.
• Identify and recommend areas / ways to improve processes.

Job Requirements

• Matric or Equivalent
• Must be able to register claims (End to End Process)
• 2 - 3 years relevant Short Term Insurance Claims experience
• Appropriate Insurance Qualifications
• Working knowledge, understanding, comprehension and communication  skills
• Underwriting knowledge
• EXCEL knowledge

Closing Date

20 April 2023