National Sales Manager :CIB Global - Johannesburg at Nedbank

Job Purpose

• To manage and lead the sales and service teams to achieve growth in market share and profitability and provide input that supports the strategy and promote the Nedbank brand. Manage and measure continuous improvements and enhancements of service delivery by building Service Management competency within department and managing relationships with all stakeholders to support the achievement of the business strategy, objectives and values through the relevant processes and governance frameworks

Job Responsibilities

• Develop and maintain a high performance sales culture by ensuring alignment of the sales strategy with team targets.
• Ensure effective risk management by monitoring compliance to policies and procedures and relevant regulatory frameworks and taking corrective action where necessary.
• Ensure optimisation of resources and work flow to increase productivity by ensuring effective resource and work allocation.
• Develop and maintain effective stakeholder relationships by ensuring that Nedbank values are followed in sales and service delivery.
• Ensure distinctive customer experience through driving the team to achieve consistent service delivery.
• Ensure client satisfaction by monitoring and analysing client experience results through the various tools and measurements and take required action.
• Ensure synergy between team networks through consistent and constant communication of expectations.
• Drive and monitor the implementation of the sales strategy against objectives and outcomes by ensuring that all businesses within your area of influence are aligned to the sales strategy.
• Develop and manage the budget according to the strategic business requirements.
• Ensure transformational target are met through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list for department.
• Enable client and stakeholder value through effective service delivery facilitated by Service Managers and technology enablers
• Deliver a world class service through others by ensuring a client centric culture through required interventions.
• Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.
• Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision; values and strategy and are measured on delivery against these.
• Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and take appropriate corrective action where required.
• Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
• Drive to execute own and direct reports planned development by attending learning; seeking coaching or other industry or technical learning events and opportunities.
• Maintain a capable high performing team by identifying a talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
• Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members Suring mentoring; coaching and day to day activities.
• Ensure continuous improvement goals are achieved by creating an environment whereby self; managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
• Implement Service Management Strategies.
• Execute service objectives aligned to Cluster and business needs in accordance with cost, time and resources.
• Facilitate regular stakeholder engagements that enhance and expand Services Delivery Measurement and  NPS adoption through reporting, analytics and benchmarking.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 5 years leading people in a related financial services industry or 5 years role related sales experience.

Technical / Professional Knowledge

• Business administration and management
• Business terms and definitions
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Nedbank policies and procedures
• Organisational behaviour theory
• Relevant regulatory knowledge
• Management information and reporting principles, tools and mechanisms
• Human Resource Policies And Practices

Behavioural Competencies

• Initiating Action
• Building the Sales Team
• Coaching the Sales Team
• High-Impact Communication
• Driving Successful Customer Engagements
• Aligning and Executing Sales Strategy