National Account Manager - eCommerce (Durban) at RCL Foods

Job Description    

• At RCL FOODS we see and do things differently, we think bigger, work smarter and as a team collectively work towards achieving our ambition, to Grow What Matters!
• We are seeking a highly motivated, curious, and results-driven National Account Manger eCommerce to lead our eCommerce sales and marketing efforts across both pureplay and omni-channel customers.
• The successful candidate will be responsible for developing and implementing strategies to drive online sales growth, increase brand awareness, and improve customer engagement.

Minimum Requirements    

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience in eCommerce sales and marketing, with a strong track record of driving online sales growth through digital marketing and innovation.
• Excellent leadership, interpersonal, and communication skills internally and externally across multiple levels in the organisation.
• Strong analytical and problem-solving abilities, with experience using data to drive decision-making.

Duties & Responsibilities    

• Develop and execute an eCommerce sales and marketing growth vision and strategy to meet business objectives and drive online sales growth, with a focus on digital marketing and innovation.
• Manage relationships with key pureplay and omni-channel customers, ensuring high levels of customer satisfaction and retention.
• Collaborate with cross-functional teams, including product development, operations, and customer service, to ensure seamless execution of eCommerce initiatives.
• Build capability to aid the creation storage and distribution of online content within the marketing and customer teams.
• Develop and execute digital marketing campaigns together with brand and customer teams to drive traffic, increase conversions, and improve customer engagement.
• Utilize data and analytics to continuously improve eCommerce performance and customer experience, identifying trends and making strategic recommendations.
• Develops shopper understanding and path to purchase touch points using customer data to create digital campaigns driving conversion.
• Stay current on industry trends and emerging technologies to identify new opportunities and continuously innovate, ensuring the organization remains at the forefront of the eCommerce industry.
• Collaborate with a network of brand teams and agency partners to guide ecommerce strategies.
• Explore new channels and sources of growth through digital commerce.
• Communicate regularly with senior management to provide updates on eCommerce performance and recommend strategic adjustments as needed.