Manager, Dialler at Standard Bank Group

JOB DESCRIPTION

• To be the SME for Branch, Private and Business Client's scheduling and is accountable for the execution of the provincial workforce tactical and operational plans. To oversee the end-to-end provincial Workforce Management (WFM) and ensures service level agreements are met as well as provide consulting and analysis services to the relevant PORs for planning of future resource requirements. To ensure adherence to the various staffing contracts that have been entered into by the bank.

QUALIFICATIONS

• Minimum QualificationsType of Qualification: First Degree
• Field of Study: Business Commerce

Experience Required

• Client Coverage
• Client Coverage
• Experience Required: 3-4 years
• Experience in CHNW including service and operational roles at management levels.

ADDITIONAL INFORMATION
Competencies:

• Exploring Possibilities
• Providing Insights
• Convincing People
• Articulating Information
• Making Decisions
• Resolving Conflict
• Conveying Self-Confidence
• Embracing Change
• Team Working
• Taking Action
• Workspace Management
• Workflow Management
• Workforce Planning
• Risk/ Reward Thinking
• Risk Identification
• Producing Output
• Managing Tasks
• Workforce Data Analysis
• Workforce Insights