Manager, Collections, Strategy & Support at Standard Bank Group

JOB DESCRIPTION

Lead in ensuring effective management of all administration work as well as the recoveries strategy for the Rehabilitation and Recoveries department.

The role reports into the Manager Rehabilitation and Recoveries.

GOVERNANCE AND QUALITY ASSURANCE:

• Ensure all manuals, processes and policies are well documented and reviewed in a timely manner.

ADMINISTRATION:

• Ensure all complaints and queries are attended to as per the SLAs in place.

Ensure all complaints and queries are worked through sales force

LEGAL:

• Offer timely legal advisory on all issues arising in the unit, support the court enforced recovery actions as a witness of the bank and support the legal department / external counsel on all legal issues arising from Recovery actions.

REPORTING:

• Ensure that the daily productivity report for money collected by each collector/team is populated and shared with the relevant stake holders in a timely manner.

DIGITIZATION:

• Drive the digitization agenda in the department. This should cover all processes and ways of work.

SYSTEMS:

• Ensure all collections within Rehabilitation and Recoveries department as well as vendors are done on the system.

QUALIFICATIONS

• Minimum of 2 years experience in management within the collections and recoveries environment.
• Sound knowledge of relevant statutory legislation and all legal procedures
• A degree in Business administration or any related field. A certification in collections and recoveries will be an added advantage.

ADDITIONAL INFORMATION

• Negotiation skills
• Communications skills
• Conflict management
• Be able to work independent.
• Co-operation in a team.

Persons with disabilities are encouraged to apply