Manager, Chargeback Issuing at Standard Bank Group

JOB DESCRIPTION

To lead the investigation of illegal and fraudulent cases by setting monitoring systems and managing security threats identified through trend analysis. To drive a culture of operational excellence through managing the Fraud and Disputes Analyst Team by guiding and coaching them on rigorous fraud investigations to protect clients and the bank from the risk of increased fraud losses and disputes and preserving the business' reputation.

QUALIFICATIONS

• Degree Risk Management or relatable qualification

Experience Required

• Financial Crime Risk Management
• 5-7 years Extensive experience in a leadership role in fraud or similar environment.
• Comprehensive knowledge of transactional systems, processes and procedures in the industry. Ability to analyse situations and issues, identify options, draw logical conclusions and sound inferences, determine and recommend practical sources of action utilising good judgment and strategic thinking.
• Financial Crime Risk Management
• 1-2 years ability to manage and lead people in order to deliver high levels of operational excellence and customer service.

ADDITIONAL INFORMATION

Behavioural Competencies

• Providing Insights
• Examining Information
• Making Decisions
• Directing People
• Resolving Conflict

Technical Competencies

• Written Communication
• Fraud Investigation
• Risk Awareness
• Fraud Detection & Management
• Data Management (Administration)