Managed Service Quote Operations Associate at CDW

Key responsibilities

• Quote generation for Managed Services contracts, as per the small orders definition
• Production of new, renewal and change request Managed Services contracts, as per the small orders definition
• Liaising with suppliers, vendors and 3rd parties, including the use of portals, tools and a standardised price book
• Collaboration with Sales Operations for processing of Managed Services contracts, as per the small orders definition
• Liaise with purchasing and contract management teams for ordering of any 3rd party services
• On-going administration of existing contracts within the small orders definition
• Liaising with internal departments to confirm vital contract information
• Use of internal tools for account management and order processing (Microsoft Navision, CRM, Great Plains)
• Individual pipeline and forecast management for small orders
• Processing auto-renewals where applicable, no greater than £10k total contract revenue
• Any additional activity as directed by management

Qualifications, Skills & Experience

• 1+ years of experience in quotation administration, admin, client management, vendor management, reseller management or related role.
• Quotation management: Strong understanding of Quotation Management, Quotation Renewals, Quotation Cancellations, Building New Quotes and Amendments.
• Stakeholder Management: Experience in building relationships and engaging with multiple internal business units and support functions, supporting vendors and valued resellers or suppliers.
• Technical skills: Proficient in using CRM systems, ERP solutions, Microsoft office and reporting tools.
• Quotation Processing: Preparing accurate quotes in a timely manner for pricing and builds estimates for listings by gathering information and analyzing material and job costing. Possessing strong numerical skills, analytical mindset and attention to detail.
• Quality control: Experience in quality control or compliance checking for: quote requests, addition or removal of lines from existing quotes, cancellation of quotes and renewal of existing quotes. Working within a system-based work queue to identify tasks and objectives ready for review.