Maintenance Supervisor at Nedbank

Job Purpose

• To provide value adding property service for customers and staff in order to create a great place to work through enabling competent and passionate teams.

Job Responsibilities

• Build and maintain effective working relationships by being flexible and open to feedback.
• Build strong internal and external relationships by engaging and communicating effectively.
• Meet and exceed clients' expectations by identifying their needs and resolving queries within agreed turnaround times.
• Provide feedback to management by compiling reports for the management team.
• Contribute Business Unit cost saving strategy by evaluating cost of implementing work in-house or outsource. Confirm invoice prices for processing by checking against the job card; Purchase order and quotation.
• Manage and maintain consumables inventory system by updating the stock control spreadsheet on a daily basis.
• Manage staff performance by monitoring daily activities of direct reports.
• Ensure transformational target are met for own team through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list.
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.
• Manage performance of staff .
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations; utilising the talent grid principles and developing talent retention programmes.
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Prepare for the day by inspecting site and checking the property service centre.
• Deploy staff by assigning staff to calls logged.
• Manage the Planned Preventative Maintenance (PPM) Schedule by booking necessary items in advance.
• Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring and rating their performance in accordance with Vendor Management process.
• Prevent and minimise hazards by complying with Occupational Health and Safety Act and the Nedbank OHS policy.
• Source quotations by identifying suppliers from the preferred list and requesting for written quotes.
• Give work commitment by raising a requisition and purchase order.
• Manage performance of the team by conducting on the job training; counselling and coaching.
• Enhance processes by constantly seeking innovative improvements to the maintenance practises.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Minimum Experience Level
• 3 years experience in facilities management environment

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Client service management
• Communication Strategies
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements
• Staff resource planning
• Strategic planning

Behavioural Competencies

• Communication
• Technical/Professional Knowledge and Skills
• Collaborating
• Managing Work
• Work Standards
• Adaptability