Learning & Development Facilitator at Momentum Metropolitan Holdings Limited

Role Purpose    

• Effectively deliver learning experiences in order to enable individual, team and business performance. Apply best practice learning methodologies to design, implement and facilitate Learning and Development (L&D) interventions.

Requirements    

• NQF level 6 qualification in BTECH,BA, BTD (Preferable).
• Skills certificate in Occupational Training and Education eg: ODETDP (Occupationally Directed Education Training and Development Professional); Train the trainer; or Assessor (Advantageous).
• 2-5 years’ experience as a facilitator (Advantageous).
• Experience in facilitating learning processes or experience in Financial services, insurance and client services industry (Preferable).
• Completion of a Facilitation Skills Course (Preferable).
• Knowledge of Learning Management Systems (LMS) (Preferable).
• Oracle system experience (Preferable).

Duties & Responsibilities    

• Create and deliver learning events, interventions and programmes aligned to business and learning.
• Proactively explore training needs and design and adapt relevant training materials.
• Take ownership for end-to-end learning experience to provide a positive learning experience in which learners are encouraged to be actively engaged in the learning process and achieve learning goals.
• Provide feedback to the relevant stakeholders on the content, implementation, uptake and landing of learning events aligned to the desired learning outcomes.
• Engage with the Learning and Development team, relevant subject matter experts and other stakeholders to become proficient and keep up date with any changes on the subject matter.
• Plan and facilitate relevant as well as contextualised training interventions aimed at addressing customer service processes, behavioural and functional skills.
• Use a variety of learning methodologies to facilitate learning including group activities, design of games, e- learning etc.
• Ensure that training content for both face-to-face and e-learning meet instructional design requirements.
• Design learning curriculums which can be adapted for classroom based training or an e-learning platform.
• Conduct on-the-job training to improve customer service delivery.
• Provide training services to external client and the scheme.
• Advise employees on relevant training programmes.
• Monitor and evaluate the effectiveness of training by deploying measurement and feedback tools that track outcomes and ensure alignment to objectives.
• Utilize the Learning Management System and technologies in a manner that meets business.
• Liaise with your business partners to  determine relevant training needs.
• Engage in special projects allocated by management and ensure that deliverables are met timeously.
• Develop and maintain effective and mutually supportive working relationships and partnerships and work closely with the Momentum Metropolitan L&D Community.
• Adhere to organizational best practices and legislative requirements.
• Identify potential risks to the company and escalate immediately.
• Drive own performance in order to achieve business objectives.
• Engage with appropriate interventions to ensure own professional development.
• Share and transfer product, process and systems knowledge to colleagues and employees.
• Drive and support effective teamwork within the department.

Competencies    

• Excellent communication skills (Verbal and Written)
• Customer service orientation
• Accountability
• Adaptability
• Planning Skills
• Project Management Skills
• Values Quality
• Work without supervision
• Be proactive and solution focused
• Presentation skills