Lead, Business Service at Standard Bank Group

About the Job

Job Description

• Proactively drives all lifecycle activities relating to business IT services in the portfolio, in consultation with the Business Service Team, Product Owners, supported by Feature and Component teams and Release Train Engineers. Formally defining outstanding critical services (understanding all applications, systems, vendors etc. that form part of service); participating in setting the service strategy and planning roadmaps that will cover non-functional requirements and continuous improvement of service.

Qualification

• B Degree in Information Technology
• Valid ITIL Certification
• Valid COBIT Certification advantageous

Experience Required

• Technology & Operations

Mature Business Service Lead

• ITSM Delivery Enablement
• 8-10 years’ experience in business services
• Require Business Partner service and support expertise and knowledge.
• Global mind-set with the ability to develop strategy and translate it into actions and deliverables.
• Strong understanding of the business climate and technology needs in company locations globally
• Agile working practices and LEAN & SCRUM proficiency.
• Exposure and knowledge of all aspects of ICT Management and Delivery.

Behavioral Competencies:

• Networking
• Creative Thinking
• Exploring Possibilities
• Developing Strategies
• Providing Insights
• Articulating Information
• Change Agent (People person)

Technology Competencies:

• Knowledge of Banking & Financial Services
• Service Management Processes (Incident, Change, Problem, Continuous Improvement etc.)
• IT Crisis Management
• Information Security Management
• Service Level Management
• IT Risk Management
• Presentation Skills
• Third Party Management
• Detail Orientated
• Knowledge of Power BI
• Knowledge of BMC Remedy including the CMDB components