Lead, Business Service at Standard Bank Group

JOB DESCRIPTION

• Proactively drives all lifecycle activities relating to business IT services in the portfolio in consultation with the Product Owner, supported by Feature and Component teams and the Release Train Engineer. Formally defining the service (understanding all applications, systems, vendors etc. that form part of service); setting the service strategy, and planning roadmaps that will cover non-functional requirements and improvement of service.

QUALIFICATIONS

• First Degree in Business Commerce or Information Technology
• ITIL V3/V4 Foundation, SAFE Agile Certification
• 8-10 years Business Partner service and support expertise and knowledge.
• Financial analysis knowledge and knowledge of service pricing methods and techniques
• Strong understanding of the business climate and technology needs in company locations globally, Agile working practices and LEAN & SCRUM proficiency as well as exposure and knowledge of all aspects of ICT management and delivery

ADDITIONAL INFORMATION

Behavioral Competencies:

• Articulating Information
• Checking Details
• Developing Strategies
• Establishing Rapport
• Exploring Possibilities

Technical Competencies:

• IT Risk Management
• Knowledge of Banking & Financial Service
• Service Level Management
• Service Management Processes
• Vendor Evaluation and Management