Lead, Business Service - Africa Regions at Standard Bank Group

JOB DESCRIPTION

• Proactively drives all lifecycle activities relating to business IT services in the portfolio in consultation with the Product Owner, supported by Feature and Component teams and the Release Train Engineer. Formally defining the service (understanding all applications, systems, vendors etc that form part of service); setting the service strategy, and planning Proactively drives all lifecycle activities relating to business IT services in the portfolio in consultation with the Product Owner, supported by Feature and Component teams and the Release Train Engineer. Formally defining the service (understanding all applications, systems, vendors etc that form part of service); setting the service strategy, and planning roadmaps that will cover non-functional requirements and improvement of service.  Ensure disaster recovery (DR) and business continuity is regularly tested for the service by planning and agreeing the schedules as part of the PI planning.  Create and execute according to the IT strategy based on the complexity of the service and taking into account value of the TCO budget.  Liaise with Solution Architecture with regards changes and enablers required to successfully support the product deployment.  Negotiate, approve contracts or agreements with external parties, within authorised mandate, in consultation with procurement/vendor management negotiate.  Monitor service delivery against agreed quality levels and transparent internal costing models, driving out service exceptions and escalations.

QUALIFICATIONS

• Degree : IT and Computer Sciences or Business Commerce, ITIL V3/V4 Foundation and SAFE Agile Certification.

Experience

• 8-10 years required Business Partner service and support expertise and knowledge. 
• 8-10 years financial analysis knowledge and knowledge of service pricing methods and techniques. Global mind-set with the ability to develop strategy and translate it into actions and deliverables; Strong understanding of the business climate and technology needs in company locations globally, Agile working practices and LEAN & SCRUM proficiency. 
• 8-10 years exposure and knowledge of all aspects of ICT management and delivery. 

ADDITIONAL INFORMATION

Behavioural Competencies

• Exploring Possibilities
• Developing Strategies
• Providing Insights
• Articulating Information
• Establishing Rapport

Technical Competencies

• Service Management Processes
• Service Level Management
• Financial Management
• IT Risk Management
• Vendor Management
• Knowledge of Banking & Financial Services business