Key Accounts Manager Global Grade 12 at Barloworld Equipment

Key Outputs

• Accountable for a portfolio of key accounts.
• Achieves assigned account objectives.
• Establishes and maintains strong, long-term customer relationships.
• Leads solution development and innovative efforts and ideas as identified and developed in conjunction with the Customer service team (CST) and regional BWE operations in order to meet customer needs.
• Handles complaints and problems in a timely and effective manner with the support from Account Managers.
• Meets account performance objectives and customer expectations.
• Growth in new and potentially significant customers.
• Achieves account performance metrics

Relevant reporting.

PRIMARY OUTPUTS

• Effective business development, customer relationship management
• Proactively leads an account planning and execution process for the portfolio of key accounts.
• Communicates with significant customers on a regular basis and responds to specific queries.
• Coordinates the CST activities in order to meet account performance objectives and customer expectations.
• Identifies and approaches new and potentially significant customers.
• Monitors accounts performance metrics and prepares relevant reports

Qualification, Experience and Competencies

• Minimum Required Qualification: Qualification in Sales, Business Administration or relevant field eg. Marketing or Engineering, Some technical qualification will be advantageous, although not mandatory.
• Minimum required experience: At least 5 years’ experience in mining, construction or energy and transportation environment, Proven work experience as a Key account manager., Solid sales experience in B2B environment. Hands-on experience with CRM software and Account management systems. Understanding of the commercial aspects of the business, Understanding of the internal functions of the business
• Minimum Required Competencies: Mechanical Reasoning (L3), Business and Financial Acumen (L3), Customer Responsiveness (L2), Influence and Negotiating (L3), Practical Execution Management (Planning Organising and Monitoring) (L3), Applied Business Numeracy (L3), Problem Solving (L3), Communication (Including Presentation) (L2), Drive, Energy and Initiative (Results focus) (L3), Availability to travel as needed. Computer literate (MS Office) (L2), SAP will be an advantage.(L3); Professional / Technical Competence (L2)