Key Account Manager, Operations, Air & Sea at DSV

Main Purpose of the Role

• DSV Cape Town have dedicated operations teams for our Retail business.
• This team manages all import shipments into Cape Town & Durban from various suppliers globally – mainly China and India. Within the team we have an import controlling function which receive documents, open files and pass shipment through for customs clearance.
• This includes accurate accrual and charge capturing. Manage movement of cargo from origin port to port of destination and charges are received for on time and accurate billing.
• The Operational Key Account Manager (OKAM)- manages the team and their tasks to ensure maximum efficiency and productivity. The OKAM will also need to manage the profitability of the customer and ensure all their KPI’s are managed in accordance to the service level agreement.
• They play a critical role in steering the operations team strategy in a direction that meets both customer and business requirements.

Job Related Requirements

• Grade 12 Certificate
• Minimum 5 years’ experience in Ocean Freight Forwarding
• Minimum 3 years in managing people (supervisory or other)
• Tertiary Qualification in Supply Chain or Logistics will be an added Advantage

Electives

• Knowledge of current incoterms
• Knowledge of Retail Logistics / supply chain
• Knowledge of Order Management Systems
• Good Communication Skills 
• Direct client facing
• Requirement to work on excel reports at intermediate level
• Previous Experience in Cargo Wise One (operating system)

Duties and Responsibilities

• Management of operations team assigned to a specific set of customers
• Liaise with customers daily to ensure alignment of operational tasks and objectives
• Develop and maintain strategic relationships with customers
• Support Key account manager with account reviews and presentations
• Ensure account profitability is well managed and customer rate card is maintained
• Manage and maintain service levels within the KPI’s set out in the service level agreement.
• Understand the intricacies of the customers service requirements
• Manage the team to ensure optimal efficiency and productivity
• Collate weekly / monthly / quarterly data to present at customer meetings
• Ability to work overtime as operational requirements