Key Account Manager - Hygiene and Pest Control Services at Servest SA

Job Context    

• Servest Office Services, a division of Servest Pty (Ltd) has an exciting opportunity for Key Account Manager. Previous experience and a proven track record in a Hygiene Service Accounts Management and relationship building is essential.The purpose of the role will be to maximise performance of Accounts in line with agreed strategies and business objectives and through strengthening the business relationship . This positions will be based at our Pretoria Branch  and will report directly into the Operations Manager .

Minimum Requirements    

• Excellent Customer Care Relations
• Strong accounting ability and understanding
• Own vehicle and valid driver’s licence
• Good interpersonal skills Excellent command of the English language
• Good understanding of company products and service offerings
• Strong communication skills
• Strong problem / query resolution / account reconciliation skills 
• Strong administrative skills
• At least two years experience in dealing with customers face to face
• Ability to deal with customers at executive level

Duties & Responsibilities    

• Successfully manage all aspects of allocated Accounts
• Customer retention Follow through of terminations to ensure equipment is removed and billing stopped Customer satisfaction – Resolving customer queries within prescribed time limits
• Feedback and communication with all internal departments
• Continued relationship building with top Accounts
• Continued identification of additional sales opportunities
• Involvement with operation with the roll-out of all national deals
• Regular customer care surveys with allocated accounts
• Conducting initial on-boarding survey following installations of new Accounts