Key Account Manager, Air & Sea - Kempton Park, at DSV

Main Purpose

• Managing multiple clients according to the stages in a client life cycle while ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client. Creating and maintaining the client information pack. Manage the opening of accounts process – and continuous updating of client information.  Be accountable for the contract negotiations process, understanding and mitigating the risk identified. Presenting to and implementing new DSV products, processes and strategies with client (s)

Duties and responsibilities

• Management of client queries
• Quality checking estimates and ensuring they are submitted on time
• Compile client specific business reports and quality checking data integrity
• Identify Opportunities for growth within the client’s business
• Record under threat and lost accounts on CRM system
• Manage service level agreements through reporting and reviews including identifying exceptions and corrective actions
• Facilitate rate negotiations and increases
• Arrange and control customer action plan processes for clients
• Identify and report on quantified value for clients
• Take meeting minutes and follow through to close out
• Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding
• Ensure standard operating procedures are signed off by the clients, documented and maintained
• Ensure DSV complies with client health, safety and environment requirements
• Compile monthly revenue reports for clients and portfolio
• Co-ordinate available client logistics training
   
• Must be target driven.
• Must have ability to work unsupervised.
• Must be able to interact with clients at all levels being operations, tactical and strategic
• Always maintain a professional image.

Job related requirements

• Valid driver’s license with own reliable vehicle
• Computer literacy
• Must be fluent in English and Afrikaans, both written and verbal
• Must have 4 years freight forwarding experience, in both air, ocean and road operations, must have multiple vertical experience, i.e.  Pharma, general and retail – candidates who have no freight forwarding experience will not be considered
• Must have a high standard of business writing skills
• Must have financial experience e.g. Rates and Debtors
• Must have rate increase experience

Added advantages

• Understanding of accounts and international freight forwarding
• Experience in a multi-cultural, multi-national operation
• PSS/Lions/Similar sales training
• Administration course or experience
• Risk experience
• Health, safety and environment training
• Presentation Experience

Qualifications

• Matric – Essential
• B. Com Logistics/Supply Chain Management would be beneficial but not a requirement.

Computer packages

• MS Word, Excel, PowerPoint, Outlook