Junior Desktop Support Analyst - Johannesburg at Mimecast

What you'll do 

• 1st/2nd Line Support
• Work spilt - (80% case management 20% project) 
• First contact for IT support
• Assistance with Project related work
• Assist with office moves and other facilities tasks.
• Support procurement activities
• Maintain IT inventory and asset registry.
• Ability to be proactive and highlight improvements with service/systems.
• Respond to management tasks set.
• Escalation of issues, with correct information
• Onboarding/Offboarding of new staff and leavers
• Induction of new starters
• Test and submit feedback depending on requirements.
• Post incident review & feedback
• Open communications with peers and team
• Documentation - Knowledgebase
• Ensure SLA and KPI are adhered to.
• Basic understanding of automation technologies               

What you'll bring 

•  Exposure to Microsoft Windows systems and technologies
• Intermediate Microsoft Office 365 knowledge
• Intermediate Windows 11 Operating Systems
• VoIP Telephony
• Video Conferencing and A/V systems
• Experience on an IT Service Management system like Zendesk
• Intermediate Mac OSX knowledge
• IOS and MDM solutions
• Familiarization of disk encryption technologies and anti-virus solutions
• Network connectivity and troubleshooting
• 1-year minimum IT experience 
• Must have worked in a medium sized environment (200+ Users)
• Global / remote experience
• Excellent verbal and written communication skills
• Excellent problem-solving skills / adept at providing a workaround
• Able to work collaboratively within a team environment