Junior Computer Technician at Stellenbosch University

Duties

• Logging all service requests;
• Ensuring that all details are diligently captured and policies are followed according to the correct processes;
• Ensuring that logged requests are updated timeously and diligently;
• The ability to respond to email and telephonic enquiries;
• Logging all service desk interactions;
• Redirecting logged queries to the correct resources;
• Dealing with queries about learning and general network connectivity issues;
• Assisting with access to resources and material from SU portals;
• Being aware of and creating awareness about protecting personal information;
• Keeping up to date with the latest cyber security threats;
• Familiarity with ECP, POPI and GDPR policies. 

Job Requirements

• Matric certificate;
• At least one year's experience in a customer-related field or a part-time studies in a related field (IT, education, or customer relations);
• A basic understanding of computers and networks;
• The ability to solve computer-related problems independently and practically;
• The ability to function in a team, as well as independently, in a self-motivated and confident manner;
• Empowering team members and users and streamlining workflow by sharing knowledge and solutions;
• Effective time management skills and the ability to prioritise scheduled and unscheduled tasks;
• The ability to perform well under stress in a dynamic environment;
• Willingness and availability to perform stand-by tasks after hours for additional remuneration;
• A valid driver's licence;
• Strong written and verbal communication skills;
• Self-motivated, independent, detail-oriented, and a responsible team-player;
• Ability to deal with and support various priorities.
• Excellent teamwork and interpersonal skills;
• Ability to handle various clients and team members with confidence.