IT Support (Technician) at Marriott International

POSITION SUMMARY

• The successful incumbent will be responsible to provide adequate and effective IT support within the department, working closely with hotel management for the efficient maintenance, enhancement and management of all hotel based IT systems in accordance with Marriott International Policies and Procedures within a pressurized environment.

Required Experience & Qualifications

• IT tertiary qualification (degree or diploma)
• At least 2-3 years in the IT field. IT within Hospitality experience advantageous. 
• Experienced in supporting hotel IT infrastructure (preferred)
• People orientated and results driven
• Professional communication and email etiquette,
• Strong and effective planning and organizing skills to ensure operational efficiencies
• Ability to work shifts including weekends and public holidays
• Ability to work within a pressurized environment
• Ability to use Initiative and be proactive and self-driven
• Ability to work without supervision and within a team
• Driver’s License with own transport (preferred)

Technical criteria

• Full Microsoft and Microsoft Server literacy
• Administrative skills on Opera PMS
• Must have working knowledge of NEC PABX  for 1st line support
• HP switches, VLANS, TCP/IP and Routing
• Thorough understanding of Wireless networking using Ruckus
• Simphony POS knowledge and administrative skills
• MCSE (preferred) / MCTIP (Or equivalent)
• CCNA or Min 3 years switching experience
• ITIL Fundamentals(advantageous)) 
• Oracle Knowledge
• SQL Queries (advantageous)
• N+  or A+ 

Key Duties and Responsibilities:

• Ensure that the highest standards of services in the IT departments are maintained and developed at all times.
• Effectively co-ordinate and organize the day to day operations of the IT Department Deliver customer service in accordance with the agreed SLA’s
• Monitor suppliers in accordance with the agreed SLA’s
• Provide support and guidance to all departments to ensure efficiency throughout the hotel
• Assist in the control of IT related operational expenditure, and budget management
• Ensure that the day to day tasks are actioned and delegated accordingly
• Responsible for all aspects of the Hotel network, including hardware, software and outsourced support.
• Ensure that all Marriott information security and audit standards are adhered to.
• Assists in disaster recovery and business continuity as it relates to technology. 
• 2nd level problem solving, research solutions for underlying problems
• System documentation in accordance with Change Management Policies
• Capacity and Availability Planning and reporting
• PCI DSS & POPI Compliancy implementation, monitoring and reporting