IT Support Engineer - Stellenbosch Techno Park at Helderberg Personnel

Tasks and responsibilities include but not limited to:

• Create and implement security audits across computer hardware, software programs or both
• Discover vulnerabilities and risks in networks, software systems, and data centres with ongoing vulnerability scans
• Monitor network data and ensure hardware and software applications are updated
• Ensuring information being processed on these devices continues to perform as it should, despite any vulnerabilities found, in order to protect against data breaches
• Manage any potential attacks or intrusions that may occur making sure client information isn’t compromised
• Troubleshoot problems
• Implement ongoing network monitoring and provide real time security solutions.
• Keep networks, data and systems safe
• Communicate and make decisions in pressure situations
• Provide technical support to end-users for hardware and software issues
• Install, configure, and maintain hardware and software applications
• Troubleshoot and resolve technical issues related to computer systems, software, and hardware
• Manage and maintain IT inventory and asset tracking
• Respond to user requests for assistance and provide support through remote assistance or in-person support
• Document technical issues and solutions in a knowledge base for future reference
• Work with other IT team members to identify and resolve complex technical issues
• Perform routine system maintenance and updates

Requirements include:

• Experience of administering Microsoft technologies – Azure, Entra AD, Intune / Endpoint Manager, Autopilot, M365, SharePoint, etc
• Experience in hypervisor technology Microsoft Hyper-V and VMware
• Familiarisation with ITIL v4
• Knowledge of ISO27001
• Experience with Kubernetes (Rancher and RKE2) would be beneficial
• Experience in configuration of network equipment (Firewall and switches)
• Team player
• Good communicate and is comfortable working within a diversified, multi-cultural and multi-functional team, both locally and remote, understanding the perspectives of each partner
• Passion to drive and succeed in their own career.