IT Support Engineer - Desktop at Truworths

Key Responsibilities

• Engaging/Interacting with customers via email, telephone or in person
• Problem solving and troubleshooting of hardware and software related technical issues, including printers and Scanner issues
• Resolve user queries effectively, and provide relevant feedback timeously
• Log all calls that are reported via the web, email or telephonically into the CA Logging System
• Be IT security conscious and be able to work with supporting teams to remedy critical issues promptly
• Support & Setup of computer desktop equipment in meeting rooms daily
• Imaging and setup of desktop computers for new users
• Moving of desktop computers during the day and after hours
• Engage and assist in other distribution centre area’s when required
• Ability to analyse and report on problem areas and proactively working on solutions

Qualifications and Experience

• Tertiary education and relevant technology courses attended (MCSE and A+ will be an advantage)
• Preferably 3-5 Years IT End User Support experience
• Experience working in a retail warehouse/distribution centre (DC) environment is advantageous
• Distribution Centre process-flow, set up and network understanding
• Own transport and valid driver’s license

Competencies

• Microsoft Desktop Operating Systems experience – Windows 7, Windows 10 and Windows 11
• MS-Office versions (Office 2010, 2016, 2019, Office 365)
• Hardware related working experience i.e. Android scanners & label printers
• Computer hardware and software troubleshooting skills
• Computer Desktop Imaging
• Effective Management of IT hardware and IT environment

Essential Competencies:

• Exposure to relevant IT Infrastructure Technology, e.g. Windows 7 Windows 10 and Windows 11
• Sound troubleshooting skills, both on the hardware and software level
• Exposure to Retail Distribution centre and Warehouse IT technologies