IT Operations Manager - Corporate Services at Intercare Group South Africa

ABOUT

• Intercare is a dynamic healthcare company focusing on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything we do is guided by our purpose to make people feel better. Our shared values of People-centred, Integrity, Inclusivity, Compassion, Excellence and Innovation define what we believe and who we are.
• Intercare Corporate Services situated in Lynnwood, Pretoria, seeks to recruit an IT Operations Manager. The purpose of the position is to be a strategic business partner by taking full responsibility of the Information Technology Operations and the management of efficient IT services within the organization.

DUTIES & RESPONSIBILITIES

• Maximization of service delivery to strengthen the relationship between the IT department and its customers and effectively handle and resolve customer and user complaints.
• Maintain acceptable helpdesk standards with regards to hardware, operating systems, office tools and applications.
• Ensure maximum uptime of all IT systems, databases, communication mechanisms and applications.
• Provide database support and ensure integrity of data.
• Maintain disaster recovery plans.
• Take overall responsibility for backup & security of company mission critical data & systems.
• Implement good IT governance through ITIL practices.
• Plan and ensure capacity of ITC resources in order to maintain operational efficiency.
• Plan and ensure infrastructure for new developments.
• General upkeep all information systems and resources.
• Monitoring and reporting of company systems.
• Act as 3rd level technical expert for advanced problem finding and resolution.
• Manage strategic service suppliers & vendor accounts.

REQUIREMENTS

• Degree in Computer Science or Information Systems advantageous.
• Relevant Diploma or Certification in Information Technology MCSE
• Ability to deal with all levels of stakeholders
• 3 Years' Experience at Management level