Internship: End User Support (Two positions) at Council for Scientific and Industrial Research (CSIR)

About the job:

The CSIR has two internship opportunities for End User Support in the ICT Services Centre. The incumbents will do first-line and second-line support to end-users within the CSIR. These positions are based in Pretoria.

Key responsibilities:

• Assemble, configure and support end-point devices, inclusive of the necessary user support required;
• Perform the necessary debugging on all equipment to ensure proper functionality, and help out on all projects that involve end-user support;
• Perform basic network and telephony service support, installations, configuration and general user advice where required;
• Assist with software and hardware troubleshooting;
• Assist with desktop management, maintenance and roll-out mechanism;
• Provide support on both network and stand-alone printers;
• Ensure desktop functionality is available and accessible at all times to CSIR end-users;
• Ensure quality service is provided to clients;
• Support Microsoft OS and Applications;
• Provide Audio and Visual support for the boardrooms.
• Assist with Service Desk call management, first line support, call logging and call resolution.

Qualifications, skills and experience:

• A National Diploma in Information Technology or similar qualification;
• A+ certificate - optional;
• N+ certificate – optional
• MCSE or similar Microsoft certificate would be an advantage
• Basic computer knowledge;
• Customer relations skills;
• Stress management skills;
• Excellent communication skills;
• Ability to work in a team;
• Ability to handle difficult customers;
• Ability to take initiative.

Closing date: 11 June 2024