Internal Client Services- Risk Independence Legal (RIL)- Assistant Manager at Deloitte

Job Description
Main Purpose of Job

To succeed in this role, you must be a dynamic individual with highly developed interpersonal skills. In addition, you must possess the following:

• A self-starter and willingness to work independently
• Critical and Logical thinker - Analytical approach in evaluating different business scenarios/outcomes and resolve issues
• A general curiosity and broad understanding of the world, and an interest in business affairs and human behaviour, to be able to understand where risk might come from and how it can be dealt with, and to learn from how others have dealt with it.
• Lateral thinker capable of strategic and analytical thinking, with pragmatic approach to problem-solving and an ability to grasp abstract concepts/complex situations. 
• Problem solving involving discernment in resolving outcome and independent follow through.
• Excellent verbal and business communication skills. Willingness to interface with senior management and staff locally and globally.
• Good sense of urgency/prioritization and know when to seek guidance
• Reliable and punctual
• Team player, able to meet deadlines and work under pressure
• Accountability - take ownership
• Good learner and able to apply the concepts taught in a consistent manner
• Be proactive
• Excellent inter-personal skills, including facilitation and presentation skills.
• Mature attitude with the ability to apply sound judgement to matters
• Project experience, to understand the dynamics of the project environment and the related issues.
• Strong process-based mind-set and the ability to design and implement effective processes.
• Strong personal attributes relating to discipline, meticulous attention to detail, assertiveness, change and getting things done.
• Ability to work in a fast-paced, dynamic, and results-driven environment, and an ability to work under pressure, coupled with strong conflict management and negotiation and influencing skills.
• Overtime may be required

Key Performance Areas:

Strategic Impact

Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s
Manages the implementation of the strategic imperatives in line with service area strategy relating to:
→ Implementation of change initiatives within designated area/s

→ Management of the implementation of plan on a day-to-day basis with team

→ Monitoring skills level in team relating to required outputs, assisting as necessary

→ Clear and regular communication with superior and team on implementation status

• Supports own Service Line leadership in carrying out EXCO mandate
• Builds professional relationships within service line/s  to understand business needs in area/s of responsibility
• Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance / renew service offerings

Client Impact: External / Internal

• Manages quality and timeliness of day-to-day deliverables of team in area of expertise to client
• Provides client management with sound professional advice and support across broad area of issues arising within area of expertise
• Proactively identifies client service and technical issues and independently implement resolutions to address these
• Participates in gathering of information for thought leadership process and share functional and industry knowledge and expertise with clients, colleagues and teams
• Meets with team on a regular basis to provide updates from client and SL leadership and to get input from team

Operational Effectiveness

• Manages day-to-day operations and delivery by team to clients
• Guides and directs daily work of team members giving recognition as well as support as needed
• Updates Senior Manager on status weekly or as directed
• Manages day-to-day risk issues within the team and ensures any contraventions are rectified and addressed
• Acts as role model in the value of exceptional client delivery and growing the brand of Employer of Choice

Development/Growth of Team

• Recruits, mentors and guides team members and shares expertise and knowledge with counselees on an ongoing basis
• Identifies areas of development for team and institute plans to address these
• Develops strong working relationships with key talent in team to ensure retention
• Delegates appropriately and encourages team to share their expertise and knowledge
• Provides relevant recognition and encouragement to team and leads by example
• Acts as counsellor to senior consultant level and below within Service Line ensuring effective guidance in development and career growth
• Demonstrates commitment to transformation agenda of the firm

Budgets / Profitability

• Provides input into annual budget to superior for drafting of budget for Service Area
• Manages expenditure within team and ensures time and expenses are submitted weekly

Qualifications
Desired Qualifications

CA(SA) or equivalent

Desired Experience

• Knowledge of the applicable regulatory bodies (IFAC/SEC/PCAOB etc.) applicable to the audit environment would be an advantage.
• Knowledge of relevant companies act requirements affecting audit environment. (Section 90(2))
• Knowledge of risk and independence aspects affecting the audit environment would be an advantage.
• Knowledge of relevant Deloitte Policy Manuals on Independence would be an advantage (if you are a Deloitte internal candidate)
• Hands-on independence experience and a good understanding of independence in a professional services environment and the application of Independence management methodologies would be an advantage.
• Quality management experience in a professional services environment.
• Quality control monitoring experience in a professional audit services environment.
• Project management experience - previous work experience in any of the following areas would be useful:
• Business requirement specifications
• System development
• End-user testing
• High computer literacy, with solid working experience in Microsoft Office (Outlook, Word, PowerPoint, Excel). Experience in the Microsoft Client Relationship Management (CRM) System would be an advantage
• Managing teams

Additional Information
Differentiators for this specific role

Consultations

• Conducting Independence consultations based on regulatory requirements i.e. IESBA, Companies Act, SEC, Deloitte Policy Manuals etc.
• Provide guidance to Audit Teams with respect to Threats & Safeguards documentation
• Managing / Monitoring Consultation system
• Provide support to the DOI and Deputy DOI with consultations.
• Review of Engagement Letter changes for Assurance
• Provide Subject Matter Expert Training, both for internal teams as well as to other Service lines.
• Roll-out of new independence requirements to the Firm.
• Liaison with Africa Teams with respect to consultation system.
• Develop, update, and maintain templates and processes and manuals.
• Assist with independence processes around IPO’s and SPAC’s

Personal Independence Inspection & Testing

• Responsibility for conducting Independence Inspections on Leadership / Management employees within the firm.
• Preparing quality feedback and reports with supporting schedules / documents.

Global Independence Monitoring

• Personal Independence monitoring though the Deloitte Global Independence Monitoring system (GIMS).

GIMS Service Centre

• Perform GIMS reviews on GIMS users
• Provide support to Partners with respect to their GIMS accounts

Independence Declarations

• Update monitor and review of independence declarations.
• Effective and efficient planning of annual independence process and adequately coordinating the roll out process firm wide and deliver good quality reports and timeously reporting

Employee Training & Learning

• Update, develop and conduct independence learning for staff and new direct entry partners/directors and presentations to relevant parties and to ensure that learning programs are rolled out to partners/managers and staff.

DESC Administration

• Update of Group Structures on DESC
• Rolling out and managing Verification projects and or other projects required by Global Independence.
• Performance of materiality calculations
• Monitoring of Member Firm Loans

Service Requests Monitoring (SRM)

• Monitoring of service requests to provide non-audit services
• Assist business with any matters in relation to service requests

Client & Engagement Acceptance Independence Monitoring

• Roll-out of client and engagement acceptance independence monitoring program
• Review and reporting of testing material

Firm Communication

Assist with communication strategy for matters relating to independence
Other:

• Provide daily support, direction, and supervision to the team of Risk Analysts/Assistant Managers.
• Monthly reporting of function
• Policy drafting, reviewing and maintenance.
• Undertaking various projects, ad-hoc projects & responsibilities as dictated by the DOI/Deputy DOI
• Project managing practice reviews, quality reviews, member firm standards as required both internally and by regulators
• Assist with IT systems affecting the independence function

Technical competencies

• Skilled in field with sound industry and business knowledge
• Demonstrated leadership skills
• Experienced in communication and implementation of strategy
• Proven ability to manage and execute projects
• Experienced in development and delivery of professional presentations
• Good report writing skills

Good financial knowledge
 

Behavioural

• Excellent communication skills, both written and verbal
• Effective interpersonal and relationship building skills
• Good mentorship and coaching ability with desire to develop self and others
• Strong client delivery focus
• Adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Effective problem solving ability
• Excellent business acumen