Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Deloitte is one of the country's leading professional services firms in Southern Africa, and is dedicated to assisting companies succeed in the business environment- whether it be through our tax, audit, consulting or financial advisory services. At Deloitte, we understand that solutions are not just a static one dimensional report, but rather, an integrated...
Main Purpose of Job
To manage the team/s within sphere of responsibility in the effective delivery of services to the business.
Provide specialist technical support for the SAP Products, and ensure that there are no technical issues with the ERP Solutions.
Ensure business is not impacted by any downtime on technical solution
Responsible for the Technical and Integration support tasks of the SAP modules to ensure that all tickets logged to SAP are resolved.
Job Description
Technical Competencies (order of importance)
Systems Architecture and Design
Database Design Methodology
Web services, REST, SOAP
Javascript, JSON
SAP cloud platform integration
Groovyscript
SAP BTP
SAP In App Extensibility
AWS Cloud
SAP Robotics
SAP UI5
ABAP
SAP Side by Side Extensibility
Postman
Microsoft Azure
SQL
SSIS
XML
.NET development (C#)
Key Performance Area
Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s
Manages the implementation of the strategic imperatives in line with service area strategy relating to:
→ Implementation of change initiatives within designated area/s
→ Management of the implementation of plan on a day-to-day basis with team
→ Monitoring skills level in team relating to required outputs, assisting as necessary
→ Clear and regular communication with superior and team on implementation status
Supports own Service Line leadership in carrying out EXCO mandate
Builds professional relationships within service line/s to understand business needs in area/s of responsibility
Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance / renew service offerings
Budgets / Profitability
Provides input into annual budget to superior for drafting of budget for Department
Manages expenditure within team and ensures time and expenses are submitted
Differentiators for this specific role:
Management of all Incidents logged:
Ensure all user calls are resolved within the SLA
Reviews daily/weekly call reports for incidents logged with SAP
Follows up with both SAP and business teams on the progress of the calls
Organise weekly meetings with the SAP Preferred Care Success manager and lead the discussions and discuss resolution of issues and action points
Management of Customer Influence:
Ensuring that all business requests are logged onto the SAP Community portal
Request development of items through the SAP incident portal and SAP will deliver on these
Review Maintenance schedules for all SAP Products
Network performance management:
Work with NCIS teams to understand where performance issues are and work as a team to resolve them.
Analyse Network usage reports
Resolution of Integration issues
Monitor all batch jobs and programs to determine whether successful or not and resolve issues
Develop new integration requirements Testing
Providing technical and functional expertise across the firm for all business units and all regions (12) to the Business Process Owners (Level P6) and above
Resolve troubleshooting user problems and provide solutions
Interact with consultants of other modules within the SAP ERP CoE team (internal team) to ensure that all items are logged and any issues are resolved within SAP Integration and downstream applications
Providing Consultancy advice regarding Integration stream to the ATS Enterprise Architect and other Internal ATS departments like CAD (Application Development team)
Perform root cause analysis both on iFlows and SSIS packages for downstream systems
Manage Testing for Projects, Change requests
Develop Test Plans with the Functional ERP CoE team on the test tool to enable improved regression testing and faster turnaround
Perform User Acceptance testing
Liaising with SAP and Deloitte Business on issues and queries
Resolve UAT queries
Perform adhoc detailed testing – SAP /windows upgrades and other technology or SAP enhancement packs
Manage testing of business users and setting up of user acceptance testing workshops and collation of results
Sign off Test Results
Conducting Integration testing with other Modules
Working closely with testers to execute test scripts and obtain business buy-in
Approving change to move to Production Environment
Change Project Management
Co-ordinate project change for production
Ensuring all 1/4ly releases are performed as scheduled and teams have reviewed the documentation
Ensuring all governance has been adhered to and compliance to the release policy and procedures
Export and import – extensibility
Manage the Technical Architectures
Log Tickets into Q system - Expert Config
Manage the SCP and Integration and take ownership on all new items
Business process management
Conduct and Facilitate Business requirement workshops with the Deloitte Business and document the Business requirements on Specification document
Co-ordinate all Enhancements and Change requests to the SAP System
Reviewing existing processes or efficiencies and proactively propose changes to business processes (To-Be)
Obtain user sign off for Blue print documentation
Produce Month End check lists and resolve all Month End issues identified
Manage all backlog items from business to ensure that they are developed by SAP team and on the SAP Roadmap
Qualifications
Minimum Qualifications
Degree (3 years) or National Diploma in IT related course
Desired Qualifications
Postgraduate qualification + SAP certification in the respective Process Area
Minimum Experience
At least five years IT/Functional experience and 3 years Functional SAP knowledge in at least 1 key module of SAP ERP such as Finance, Procurement, HR or Engagement Management. Knowledge in the specific Process Area
Experience of implementing a specific SAP Module
Experience in leading a team and understanding of technical issues and Development languages
Desired Experience
At least 6 years IT/business experience, 4 years working knowledge on a SAP ERP solution.
Worked in a leadership role and management of people
Ability to lead workshops and conduct presentations to Management and Business leads
Knowledge of development language and technical skillset in Integration landscape
Build your CV for free. Download in different templates.
Join our happy subscribers