HR Operation Advisor at De Beers Group

Job Description:

• The purpose of this role is to deliver professional People operations support to key stakeholders and colleagues within the business and broader People Function.
• You will actively manage issues as they arise, take ownership of the employee life cycle for the relevant business areas and/or geographic location(s), and deliver efficient and effective people services to the business areas in your remit.
• You will play an active role in creating an energising and cohesive workplace environment, actively flagging opportunities to improve people processes and business outcomes.
• In this role, you will interface with relevant stakeholders and People teams to deliver people operations services support, across brands and sites within relevant business areas and/or geographic locations(s), to ensure De Beers Group operates within legal requirements but also in the spirit of the brand. You will have proven experience of building strong working relationships and provide services relating to people processes including People Administration, Transfers and Global Mobility, People Data Management & Reporting, Payroll processing and Time & Attendance tracking, Benefits Administration, HR Risk Management & Audit.

Key Tasks:

• Validate the team’s end-to-end information flow of new hires, changes, transfers or leavers in a timely and compliant manner, supporting the team to process monthly payroll preparation; this includes liaising with the wider People team to validate correct data input and improve the process where needed through constructive feedback
• Review and adapt admin systems and processes as appropriate, to meet changing circumstances and to ensure availability and accuracy of HR Management Information to meet business requirements
• Control System Access
• Support the team to maintain contract templates, ensuring latest versions are stored correctly for use 
• Support and process collation of all regular reports required by business area and/or location as required
• Support the annual pay review process with the business, Reward and wider People teams
• Support the senior People Team members with identifying and implementing projects and initiatives
• Drive continuous improvement in People processes and embed team spirit and close collaboration between customer facing colleagues and the wider People Operations teams, in conjunction with People Services Managers
• Contribute to data integrity and proper and correct use of people data and systems, maintaining data best practice
• Actively support relevant People process improvement projects
• Champion Team + behaviours and work with peers from across the business to deliver against measurable outcomes while helping to mitigate associated risks
• Interface with the wider People Operations team, proactively flag opportunities for ways to improve people services
• Support payroll and benefits processes as required
• Act as a first point of contact for benefit queries, liaising with suppliers as required
• Oversees the HR Mailbox ensuring that this is managed in line with our service level agreements and that
• queries are triaged out to the appropriate experts withing the team
• Monthly audits on onboarding and off-boarding. Data input and activity retrospect
• Works with the Administrators to maintain all personnel files, databases and records, in line with data protection requirements
• Working with the HR Operations team to ensure the upkeep of the HR intranet pages and literature made available to all employees
• Manage and administer the integrity of data in the ERP and Success Factors environments
• Ensure alignment of organizational structures in ERP and Success Factors
• Creates the business requirements documents (BRD) by interpreting organizational/client requirements, drafts the technical specification and presents to process owners for approval
• Responsible for the roll out and user acceptance testing for system upgrades that impact the ERP interfaces
• Manages and supports the architecture of the ERP interfaces together with the AMS team
• Ensure COE and pay practices comply with payroll / salary admin directives and accurately aligned to the system

Key Competencies:

• Compliance and Legal:
• People Partner and HR Support:
• Leadership Development:
• Employee Communication and Engagement

Qualifications:

Qualifications and experience:

• Degree level or equivalent qualification in HR Management or IT
• Experience as a generalist HR Advisor or Senior HR Assistant is advantageous
• Experiencing training, mentoring, or supervising a HR Administration team
• Proven experience with HR process improvements
• Experience managing HR mailbox and HR Administration processes across the employee lifecycle

Technical:

• A clear understanding and demonstrable experience of Success Factors, including the employee central, performance management, talent and compensation modules is desired. Must have experience of multiple HR systems
• Experience in SAP
• Previous experience in benefit administration and global mobility is desired
• Ability to work under pressure with conflicting priorities
• Strong organizational skills and attention to detail
• Fluent spoken and written English
• Proactive and analytical mindset
• Familiarity with data analysis and reporting tools
• Advanced Excel skills
• Process mapping, or an ability to think logically and translate this into requirements would be advantageous

Soft:

• Customer Service focused with high accountability
• Excels in a customer facing role  
• Agile mindset, results orientated
• Strong Team spirit to support the wider People Services team
• Uses own initiative to continuously improve processes or working practices
• Able to anticipate and plan
• Ability to build strong, credible relationships
• Able to multitask, exercise sound judgement and prioritise conflicting demands for a range of customers
• Establishes and maintains good working relationships with all internal customers and external groups