Head Of Operations (Loyalty) at Sanlam Group

What will you do?

• Directs and coordinates activities of businesses or departments concerned with the production, pricing, sales, and/or distribution of products.  
• Manages both direct and matrix resources whose functions include: development of plans, process impact and redesign, change management, communication, training, delivery, implementation of financials and monitoring of performance of implemented solutions, and continuously improve implementation capability.  
• Prepares work schedules and assigns specific duties.  
• Reviews financial statements, sales, activity reports and other performance data to measure productivity and goal achievement.  
• Determines areas needing cost reduction and program improvement.  
• Establishes and implements departmental policies, goals, objectives,  procedures and may confer with board members, organisation officials and staff members as necessary.  
• Determine staffing requirements and oversees the human resources processes.  
• Monitors business to ensure that they efficiently and effectively provide the needed services while staying within budgetary limits.

What will make you successful in this role?
Qualification and Experience

• Degree with 6 to 8 years related experience.

Knowledge and Skills

• Manages Operations procedures and processes including SLA's
• Employee management and leadership
• Budgets and expense controls/reporting
• Execute the required corporate governance and risk management
• Monitoring work procedures, preparing work schedules and expediting workflow.

Personal Attributes

• Interpersonal savvy - Contributing through others
• Decision quality - Contributing through others
• Plans and aligns - Contributing through others
• Optimises work processes - Contributing through others