Guest Service Representative - Cape Town at Lion Roars Hotels & Lodges

Responsibilities:

•  Welcome and assist guests with check-ins and check-outs
•  Provide information about the facility, services, and local attractions
•  Address guest inquiries and concerns promptly and professionally
•  Coordinate with other departments to ensure guest satisfaction
•  Maintain a welcoming and positive atmosphere for guests

Requirements:

•  Excellent customer service and communication skills
•  Ability to handle guest issues with tact and diplomacy
•  Familiarity with hotel operations and local attractions
•  Strong organisational and multitasking abilities