General Manager: Restaurants at NCLC

Job Details:

Are you a seasoned hospitality professional with a passion for delivering exceptional guest experiences? Our client, who owns a number of restaurants based in a popular and well-known Shopping Centre in Ballito, KZN, is seeking a dynamic General Manager to lead their team. With at least 5 years of experience in the industry, you will oversee all aspects of restaurant operations, drive profitability, and ensure the highest standards of service are maintained. This is an exciting opportunity to join a vibrant team and make your mark in the hospitality industry.

Key Responsibilities:

• Oversee daily operations of the restaurants, including staffing, customer service, and financial performance.
• Develop and implement strategies to maximize revenue and minimize costs.
• Ensure compliance with health, safety, and sanitation regulations.
• Train and mentor staff to deliver exceptional service and maintain brand standards.
• Build and maintain relationships with customers to drive repeat business.
• Manage inventory and control costs to achieve financial targets.
• Collaborate with the management team to develop and implement marketing and promotional activities.
• Monitor and analyze customer feedback and implement improvements as necessary.