General Manager at hearX Group

Job Purpose:

• Drive initiatives to increase profitability of B2B division and its related products by managing staff, systems and technologies to establish and accomplish set business objectives, devised in coordination with Executives. 

Key functions: 

• Holistic team management
• Operations management within division in line with Executive strategy
• Product management and oversight on strategy, market and focus of products as well as brand and product cohesion
• Business Development to increase profitability of division
• Resource management, assignment and tracking in line with approved budgets
• Systems integrity and scalable systems design and implementation
• Coordination on strategy with Executives; and translating this into workable plans, to driveling implementation and coordination within division
• Ultimate responsibility for ensuring compliance (legal and regulatory) of products and monitoring of adherence within division
• Division culture and HR management within the larger company structure and in line with policies and procedures
• Efficient communication loop with Executives to enable feedback to shareholders and the Board
• Key client management

Direct Reports:

• Marketing Team
• Sales Team
• Development Team 
• Business Analyst Team
• Production and Quality Assurance Team

Minimum education (essential):

• Industrial Engineering BEng Degree or Similar

Minimum education (desirable):

• Business Management, Project Management or similar

Minimum applicable experience (years):

• 10 years

Required nature of experience:

• Operations management and business analysis in a technological, SaaS, HaaS or systems-based company
• Go to market strategy development and implementation
• Commercialization of technology 
• International expansion

Skills and Knowledge (essential):

• Operations management
• Team management and culture
• Technical skills to lead the development strategy for a Systems team
• Process design and optimization
• Waterfall project management methodology 
• Budgets, forecasts and financial management of a division
• Strategic development, decision-making and forward planning
• Active ability to context switch and manage multiple projects/products concurrently
• Business development & revenue growth planning and execution

Skills and Knowledge (desirable):

• Customer engagement (UI and UX, post-market surveillance)  
• Analytics and Data analysis
• Compliance audits (ISO certification or similar) 
• Key client management 
• Technical expertise in systems and technology

Division & Team Management 40%

• Holistic team management to ensure healthy team culture (physical, emotional and professional safety)
• Ensure team (and individual’s) development in terms of continuous learning, expertise development and innovation
• Monitor and encourage team performance, ensuring best use of resources

Increase Division’s effectiveness with the following:

• Recruitment, selection and orientation
• Training, coaching, and counseling disciplinary matters
• Communicate values, strategies, and objectives
• Assign accountabilities and plan. Monitor and appraise job results
• Develop incentives within provided budget
• Develop a climate for offering information and opinions
• Providing educational opportunities
• Manage team’s budget and track actuals in coordination with Finance 
• Ensure effective team communication and adherence to hearX company policies
• Ensure completeness and accuracy of completed work product by commenting on and signing off on such work product
• Maintain strict management confidentiality in terms of knowledge of HR details and Executive decisions and data
• Drive positive culture development and coordination between B2B and B2C Divisions

Operational & Financial Management 30%

• Oversee operations of the Division, looking for opportunities for continuous improvement
• Ensure the development of tactical programs to pursue targeted goals and objectives
• Oversee technical integrity and capability of Division with scalable systems design and implementation
• Ensure the overall timeous delivery and excellent quality of the Division's offerings to customers
• Coordinate efforts by establishing procurement, production, marketing, field and technical services and practices
• Key client management and relationship building and oversight for Division
• Evaluate and decide upon key investments in equipment, infrastructure, and talent
• Report key results to relevant stakeholders and Executives
• Drive transparent and comprehensive data analytics implementation for the Division
• Manage P&L, budget and approvals for procurement, stock management and customer pricing in Division