Futures Clearing Operations Manager at RMB - Rand Merchant Bank

Job Description

• To drive compliance with regulations by implementing and maintaining internal controls, identifying process improvements, and supporting new product implementation and development
• To take responsibility for managing significant components of the day-to-day trade execution operations and maintain service level agreements with various stakeholders

 Are you someone who can: 

• Provide input into the development of the business area tactical strategy in achievement of the overall business strategy
• Develop and implement an area operational plan in achievement of Business objectives
• Business process efficiency and improvement management by identifying and directing the analysis of existing processes to identify gaps and opportunities for improvement to mitigate operational risk and ensure all processes are documented and updated regularly
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability and work closely with Operational Managers to monitor exceptions, ensure they are resolved promptly and to analyse and address operational breakdowns and gaps which includes working with the operational teams to Identify root causes of operational breakdowns and resolve / escalate to relevant stakeholders
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
• Monitor customer feedback reports and align processes to maximise efficiencies
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Identify system issues and liaise with Technology to remedy, in addition to this work with the team to identify opportunities for system enhancement and work closely with Technology to implement proposed changes
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Networks and participates in specialist risk forums where required
• Provide input into the budget and manage and report on budget usage that reflects delivery of planned work within agreed parameters
• Control expenditure and identify process improvements to contain and reduce costs
• Identify and utilise opportunities within the product operational fulfilment processes and engagements for revenue growth to deliver on sales targets
• Ensures that teams in operations maintains a full understanding of both the internal and external customer needs to deliver a quality service
• Ensure customer service solutions are aligned to the business operational plan and organisational values and service standards
• Communicate how customer service solution will be implemented and secures buy-in
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
• Ensure resolution of customer queries and complaints timeously and ownership of issues
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  by engaging in cross-functional relationships to obtain and to provide work support
• Understand competencies and skills required for own and employee's development and performance
• Identify development needs and select effective solutions to address own and employee development needs
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required
• Provide on the job coaching and guidance
• Manage team delivery against goals in the area of responsibility.
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures.
• Participate in Talent Management practices and processes in line with HR policies and procedures.
• Implement employment equity plan targets in all recruitment and employee movement activities.
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
• Ensure skills are transferred in specific functions.
• Ensure conflict resolution and respond to any complaints or concerns
• Set relevant stretch goals for team and motivate achievement.
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working with relevant peers and stakeholders, both internal and external, to achieve productivity synergies.
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
• To complete market community testing and attend market initiative workshops

You will be an ideal candidate if you have:

• Minimum of the bachelor’s degree in the discipline of Finance or Commerce or Investment Banking
• Preference is a Post Graduate qualification in the discipline of Finance or Commerce or Investment Banking or Trading

Experience and Skills

• Minimum of 3 - 5 years’ experience in a similar environment, of which 1 - 2 years ideally at junior management level
• Minimum of 5 - 8 years’ overall experience in a similar environment, in a Corporate Investment Banking (CIB) industry
• CIB operations process management and team leadership
• Financial markets and CIB product knowledge
• Basic operational risk knowledge in financial services (investment banking) which includes KYC and AML
• Financial and accounting knowledge

You will have access to: 

•  Opportunities to network and collaborate 
•  Challenging Working 
•  Opportunities to innovate