Food Quality Assurance Manager at Empact Group

The Main Purpose of the job:

• The incumbent will be responsible for professional food service quality to ensure client satisfaction and food quality of the business whilst upholding the Company’s policies and procedures. The responsibility of standardization throughout Private Health care is prevalent.

Education & Experience:

• Tertiary qualification in Food Services Management/Hospitality
• At least 5 years of experience in a people management role
• A minimum of 5 years of experience in the catering/restaurant industry essential
• Health and Safety knowledge is advantageous
• Knowledge of costing, budgets, forecasts and superior commercial acumen is required
• Experience in working within brand guidelines to deliver results
• Innovative thinker- the ability to adapt or introduce new trends into the business environment

Knowledge, Skills and Competencies:

• Ability to successfully delegate
• Knowledge of food services management
• Computer literate (MS Office)
• Customer and service orientated
• Excellent communication skills
• Financial Acumen
• Report writing
• Leadership Skills
• Must be able to motivate and empower people
• Consequence management
• Results orientated
• Presentation skills
• Crisis Management skills
• Project Management skills

Key areas of responsibility:

• Ensure that quality audits are done in Health care facilities to ensure standardization
• Manage corrective training while in units to ensure all issues relevant to the business are resolved
• Support units to ensure profitability & sustainability
• Support diverse teams to ensure the realization of strategic goals
• Facilitate training and development of the management teams in - unit to improve service offerings and maintain relevance (in coherence with the Regional Managers)
• Manage and exceed client expectations in line with statutory Health, Safety and Environmental policies
• Conduct regular risk assessments to ensure improvements
• Keep Regional Managers up to date about progress made or areas of concern
• Continuously build good working relationships with teams
• Execute effective, innovative changes to elevate service and patient experience Closing date:  3 March 2023