Field Operations Lead at Tiko

The Job

• This is an essential role for Tiko, as the Field Operations Lead is responsible for ensuring the successful and efficient implementation of the field operations in Johannesburg. You ensure that all program activities are implemented according to donor agreements and strategy. You’ll also be responsible to:
• Managing all programme day-to-day activities and ensuring that they align with Tiko's strategic plans. 
• Carry out routine needs assessments and gaps and make proposals to improve service delivery and demand generation expansion to the target groups.
• Working closely with the Country Director on giving operational insight to all strategies and projects, and team performance. 
• Use data to analyze field operations and come up with innovative ways to resolve any inefficiencies at the field level. 
• You offer support in identifying opportunities for strategic collaborations that will expand our current footprint and develop a robust service provider and demand generation  network that includes a clear referral pathway.
• Monitor capacity building (formal/ informal with supportive supervision) to mobilizers including TOT and training on needs and gaps areas.
• Facilitate the coordination of stakeholders; including implementing partners, at the field level as needed through an effective coordination mechanism such working group and assist in improving RH service delivery;
• Strengthen the relationship with the relevant stakeholders and government agencies by following through with actions to ensure an enabling environment for the implementation of activities in close collaboration with the partnerships officer.

Requirements

• A minimum of 3 years of experience as a team lead in field operations for programs across South Africa within a global NGO.
• Experience in Mental Health, HIV, Sexual Reproductive Health (SRH) programming, whether in clinical or program settings.
• Ability to manage stakeholders.
• Ability to build capacity within a team with a focus on achieving KPIs.
• Strong communication skills and good report-writing ability.
• Based in Johannesburg, South Africa.