FICA Process Coordinator (JB4574) at Kontak Recruitment

Minimum Requirements:

• Matric
• 2+ years of administration
• FICA administration experience
• MS Proficient
• Administration qualifications would be advantageous

Duties:

• Take responsibility for the administration and management of the FICA  process including the research of new clients, review of FICA requests, FICA-related workflows, response to FICA queries, and maintaining the  FICA report.
• Provide full administrative support to the Operations team.
• Engage with clients on credit applications/approvals/payouts.
• Exhibits polite and professional communication via phone, e-mail, and mail.
• Contributes to team effort by accomplishing related results as needed.
• Liaise with relevant departments to gather information to resolve clients’  queries.
• Handle client complaints and inquiries.