Executive: CDR Preventions and Enablement at Nedbank

Job Purpose

• To develop Client Debt Management Preventions and Enablement strategies through effective leadership, process & people management. To support the CDR business with the best practice Enablement and Prevention strategies to achieve winning bottom-line results. 

Job Responsibilities

• Develop and implement Client Debt Management strategies, using test-and-learn methods, leveraging customer segmentation & predictive modelling. 
• Improving call centre operations performance with predictive diallers, campaign management, contact optimisation (RPC’s) and driving impactful Quality Assurance and Coaching.
• Pre-delinquency Management: executing prevention initiatives and early risk detection drivers.
• Ensure adequate portfolio oversight to timeously action appropriate strategies in the mitigation of losses through the continuous involvement in all Prevention, Collections and Recovery initiatives.
• Implementing and managing Credit Risk Insurance and Staff Debt Rehabilitation CVP. 
• Optimise resources and minimise cost by proactive management of all resources (internal and external)
• Manage and maintain mutually beneficial relationships with external vendors by frequent interactions of agreed delivery expectations and standards
• Keep abreast of micro and macro influences that may impact on the successful execution of departmental goals and ensure continuous team communication to mitigate same
• Inculcate adequate system utilisation and application in support of Collection productivity optimisation through continuous systems application and training
• Identify and execute adequate reporting frameworks and audiences to ensure comprehensive performance reporting through formal and informal reporting channels.
• Create appropriate environment for high performance culture by providing leadership insight, succession planning and organising coaching and up-skilling of the team.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Masters in business administration (MBA), Masters 

Essential Certifications

• Formal certification from relevant professional bodies

Minimum Experience Level

• 10 years’ experience in collections, credit risk management and recoveries within a lending environment with 5 years in a senior management role.

Technical / Professional Knowledge

• Capacity planning
• Communication Strategies
• Employee engagement methodologies
• Leadership development
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Strategic HR planning principles
• System Development Life cycle(SDLC)
• Service orientated Architecture (SOA)