Executive Associate at Momentum Metropolitan Holdings Limited

Role Purpose    

• To provide business management oversight, analysis and the implementation of the strategic outcomes, to support and provide input into the strategic direction of the business through research and insights, provide value adding services to optimise delivery, capabilities and stakeholder engagement within the operating model to identify and to address any operational, financial and technological risk for Momentum Money.

Requirements    

• 3-6 years’ experience in the financial services industry
• 2-4 years’ executive support experience Growing Talent

Relevant degree

• Relevant post-graduate qualification preferable

Duties & Responsibilities    
Manage business outcomes (Internal Process)

• To manage the relationships and expectations by developing partnerships that will keep all stakeholders informed.
• To manage media profile of the CEO and to act as a media contact to effectively respond and to optimise public relations opportunities and exposure.
• Contribute to the development of return on the business model and metrics for public relations.
• Take ownership of projects that support the realisation of the organisations strategy.
• Support and align efforts across the business to meet multiple stakeholder and business needs.
• Ability to understand, analyse and synthesize business requirements.
• Assist with identifying and initiating new projects; managing resources and drive the resolution of issues.
• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders.
• Keep abreast with best practises within the financial services industries.
• Contribute to the development and implementation of business strategies, processes and methodologies.
• Manage the quality of coaching for groups and individual to ensure the correct skills, knowledge and behaviour is imbedded.
• Track, control and influence business activities with the specific aim to increase and improve operational service & efficiencies.
• Foster collaboration between teams and business stakeholders in order to provide holistic services to the business.
• Participate in calibration sessions with the value chain enablers in order to ensure quality standards are in line with business requirements.
• Identify and report on any significant performance issues and implement a plan to resolve to maintain strategic outcomes.
• Conduct regular engagement with stakeholders in order to cascade information if required.
• Recommend opportunities in order to enhance processes and increase effectiveness.
• Report on the status of the business performance within the CEO’s holistic portfolio.
• Participate and contribute in strategic debates and direction of the business.
• Work cross functionally with the leadership team of Momentum Money.
• Assist the CEO with key presentations internally and externally.

Enable client centricity within area of responsibility (Client Services)

• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend solutions.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are met and managed.
• Make recommendations to improve client service and fair treatment of clients within area of esponsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Support the design and development of compliance and internal audit functions.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.

Efficacy within the team (People)

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
• Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
• Drive for digital change as well as data-led thinking to enable best practices and business outcomes.
• Encourage innovation, change agility and collaboration within the team.

Contribute to financial controls and planning (Finance)

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Optimise the data and reporting of key financial metrics for business decision making.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies    

• Business Acumen
• Client/Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Motivating and Inspiring Team
• Collaboration
• Impact and Influence
• Self-Awareness and Insight
• Diversity and Inclusiveness
• Growing Talent