ESG - Client Relationship Manager at Apex Group

The role and key responsibilities:

• The fast-growing ESG (Environmental, Social and Governance) team is looking for a new hire to be the primary relationship lead for an expanding group of clients, in order to affect positive change for the environment and society.
• Motivated, organized individual for a fast-growing global CRM function, responsible for co-ordinated, efficient, high-quality delivery of ESG services. 
• Primary liaison with East Coast US clients that are typically high-profile investment managers in private equity and credit.
• The CRM will lead on all engagement, communication and coordination with these clients and their portfolio companies post on-boarding to drive meaningful, measurable ESG improvements.
• Maintain ongoing contact with clients and portfolio companies for upsell opportunities and encourage cross-sell of our ESG products with Apex clients.
• Ensure all aspects of client engagement and delivery are coordinated, aligned and efficient.
• Ensure a consistently high quality of report delivery, both in content and timing, reflective of the client needs, ESG priorities and high impact potential.
• Proactively identify aspects of the delivery process and products themselves that can be improved to ensure that Apex ESG remains efficient and best-in-class.
• Ensure clients have visibility and access to all Apex ESG products, underpinning our end-to-end solution.

Attributes & skills required:

• Our ESG team has an inclusive culture, with individuals who care about making a difference for people and planet.
• Strong values, passion and positivity for leading positive change in investors and companies.
• Experience delivering multi-faceted projects that include client meetings, team coordination and report writing.
• Experience in a client facing role, preferably with high profile, international clients.
• Experience of being part of a team in a positive, inclusive and efficient manner.
• Experience in the ESG or financial industry and/or business development is preferable but not a necessity.
• Educated to a minimum of degree level.
• Knowledge of the market, technology and/or operations within the ESG and/or financial industry.
• Ability to work hard and work smart, to be resilient, to be time efficient.
• Proactive, ambitious and open-minded, with an ability to problem-solve.
• Highly organised, strong processes, with exceptional attention to detail.
• Strong networker, willingness to network at events if required.
• Team-oriented, willingness to help others during delivery pressure points.
• Ability to communicate and influence with excellent interpersonal skills, video conference manner, and a high level of written and presentation skills.
• Highly proficient in MS Office.
• Language skills beyond English would be an advantage but not necessary.
• To enjoy working as a team and to have fun!

What you will get in return:

• This is a unique opportunity to join a market-leading team in a space that is both evolving rapidly and can lead to significant impact with high profile clients in the financial sector.
• Making a positive difference to society and the environment through direct access to investors with billions of dollars’ worth of assets under management.
• Significant opportunity to grow and accelerate the role as part of an expanding client-facing department in global business, which is seen as world leading in what it does.
• Exposure to all aspects of the business, cross-jurisdiction and to work with senior management directly.
• Being part of a friendly, open, ambitious team who emphasise a positive culture alongside exceptional client service.