Duty Manager - Durban at Empact Group

Key areas of responsibility:

• Comply with the Code of Ethics and Supercare Service Group Code of Business Conduct.
• Assisting/resolving of client complaints/queries. Record all queries in a client book to ensure all matters are forwarded and resolved timeously.
• Co-ordinate of service levels at Suncoast Casion contracts.
• Managing and motivating a team of cleaning staff
• Conducting stock management of consumables and spares
• Conducting inspection on daily basis, record all comments and send feed back to Site manager
• Ensuring employees are properly trained and equipped to perform their role
• Deploying and training staff on the use of latest cleaning technology while providing instructions and supervision where necessary
• Ensuring employees are properly trained and equipped to perform their role
• Certifying that equipment is safe to use and in good working condition
• The co-ordination of the monthly inspection reports and client calling schedules to be prepared for Site manger comment and authorisation before submission.
• Drawing up of Client/Contract lists and keeping updated on a regular basis to reflect recent changes to client contracts.
• Provide general operation support to Site Manager and contract
• Implementation and maintaining of client files, IOD files and incident reporting files.
• Customising the site inspections and Update the dashboard monthly.
• Processing monthly stock sheets and submit hard copy to the Site Manager for authorisation.
• Ensure that in the event of sick leave or absence the replacement arranged as per the Site Manger instruction.
• Ensure that all FTC form are checked and submitted to payroll by the 14th of the month.